Onsite IT Support & Front Office Lead

Brayton Global; Petten; On-site; EUR 38,000 - 56,000; Full time

Job summary

Brayton Global is seeking a Front Office coordinator to join a small team in Petten (Netherlands) working on informatics, logistics and network support directly on customer premises. You will handle incident management, asset deployment and on-site assistance, coordinating local and central teams to meet SLAs.

The role requires Dutch and English fluency, experience in a similar position, and the ability to operate under pressure in a technical environment.

Qualifications

• Minimum 4 years of experience in a similar role.
• Teamworking expertise.
• Good manners and customer relation skills are mandatory.
• Ability to work under very stressful environment.

Responsibilities

• 1st and 2nd level troubleshooting and problem solving.
• Ticket management under contract SLA.
• Management of escalation process.
• Coordination of a team.
• Logistics organization and stock organization.
• Network patching and device management.

Skills

Teamwork

Customer relations

Stress management

Autonomy

Job description

Brayton Global is seeking a Front Office coordinator to join a small team in Petten (Netherlands) working on informatics, logistics and network support directly on customer premises. You will handle incident management, asset deployment and on-site assistance, coordinating local and central teams to meet SLAs.

The role requires Dutch and English fluency, experience in a similar position, and the ability to operate under pressure in a technical environment.