IT Front Office Coordinator: 1st/2nd Line Support & Network Ops

Netcompany; Petten; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Hospitalization plan

Udemy for Business access

Career development plan

Job summary

Netcompany in Petten, Netherlands is seeking an IT Front Office Coordinator to join our team. You will handle 1st and 2nd line support, manage tickets to SLA, coordinate a small team, and organize logistics and stock for a dynamic IT environment.

The role requires hands-on troubleshooting across Windows, macOS, and Linux, plus network gear, inventory control, and incident escalation via ServiceNow. Fluency in English and Dutch is required; French is a plus.

Qualifications

• Minimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree.
• Hands-on experience in remote troubleshooting, configuration, and repair for laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.
• Experience with installation, testing, and troubleshooting of network infrastructure, including routers, switches, firewalls, Wi‑Fi, and physical cabling.
• Experience with end-to-end inventory management, onboarding/offboarding equipment deployment, stock orders, Blancco machine declassification, and shipping.
• Experience with logging, managing, and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines.
• Knowledge of local daily task planning, ticket queue management, workload redistribution, SLA compliance monitoring, and reporting.
• Excellent customer service skills, ability to work under pressure, autonomous problem-solving in multicultural settings, and a clean criminal record.
• Fluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.

Responsibilities

• Manage 1st and 2nd level troubleshooting and problem solving.
• Manage tickets under the respect of contractual SLA.
• Manage the escalation process.
• Coordinate a team.
• Organize logistics and stock.
• Perform network patch and device management.

Skills

Remote troubleshooting

Configuration

Device repair

Laptops and desktops

Windows/macOS/Linux

Network infrastructure

Routers and switches

Firewalls

Inventory management

Onboarding / offboarding

ServiceNow

SLA monitoring

Customer service

Dutch & English

Education

IT/Informatics degree

Tools

ServiceNow

Blancco

Networking equipment

Job description

Netcompany in Petten, Netherlands is seeking an IT Front Office Coordinator to join our team. You will handle 1st and 2nd line support, manage tickets to SLA, coordinate a small team, and organize logistics and stock for a dynamic IT environment.

The role requires hands-on troubleshooting across Windows, macOS, and Linux, plus network gear, inventory control, and incident escalation via ServiceNow. Fluency in English and Dutch is required; French is a plus.