IT Front Office Coordinator

TJ Recla; Petten; On-site; EUR 40,000 - 55,000; Full time

Job summary

TJ Recla in the Netherlands seeks an IT Support Engineer to manage 1st/2nd line troubleshooting, tickets and escalations, while coordinating a small team. You will organize logistics and stock, and perform network patching and device management.

Fluent English and Dutch are required; experience with ServiceNow and Blancco, plus cross-platform support (Windows, macOS, Linux) is essential. French is a plus.

Qualifications

• 4+ years in IT support with IT/informatics degree.
• Experience with remote troubleshooting across Windows, macOS and Linux.
• Experience installing, testing and troubleshooting network infra.
• Inventory management, onboarding/offboarding, shipping.
• Incident management via ServiceNow with strict SLA.
• Local daily task planning, ticket queues, and reporting.
• Fluent English and Dutch; French a plus.

Responsibilities

• Manage 1st and 2nd level troubleshooting and problem solving.
• Handle tickets within contractual SLA and escalate as needed.
• Coordinate a team and organize logistics and stock.
• Perform network patching and device management.
• Oversee end-to-end inventory and equipment deployment.

Skills

Remote troubleshooting

Ticketing

Team coordination

Inventory management

Network infrastructure

SLA monitoring

Customer service

Multilingual communication

English and Dutch

Education

IT/Informatics degree

Tools

ServiceNow

Blancco

Job description

Job Description

• Fluent in English and Dutchare mandatory

• Manage 1st and 2nd level troubleshooting and problem solving.
• Manage tickets under the respect of contractual SLA.
• Manage the escalation process.
• Coordinate a team.
• Organize logistics and stock.
• Perform network patch and device management.

Qualifications

• Minimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree.
• Hands-on experience in remote troubleshooting, configuration, and repair for laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.
• Experience with installation, testing, and troubleshooting of network infrastructure, including routers, switches, firewalls, Wi-Fi, and physical cabling.
• Experience with end-to-end inventory management, onboarding/offboarding equipment deployment, stock orders, Blancco machine declassification, and shipping.
• Experience with logging, managing, and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines.
• Knowledge of local daily task planning, ticket queue management, workload redistribution, SLA compliance monitoring, and reporting.
• Excellent customer service skills, ability to work under pressure, autonomous problem-solving in multicultural settings, and a clean criminal record.
• Fluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.