Onsite Desktop Support Engineer (FSO) - Dutch & English

ITProposal; Tilburg; On-site; EUR 32,000 - 52,000; Full time

Job summary

ITProposal is seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The role requires at least 2 years of onsite desktop support experience and basic networking knowledge.

You will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents in a ticketing system, and ensure high levels of customer support.

Qualifications

• Minimum 2+ years of onsite desktop support experience.
• Experience using ITSM/ticketing tools.
• Basic networking knowledge and troubleshooting experience.
• Experience supporting enterprise users in a corporate environment.

Responsibilities

• Provide first and second-line technical support for end users.
• Troubleshoot and resolve hardware, software, printer, and application issues.
• Provide onsite and remote desktop support services.
• Log, track, update, and resolve incidents within the ticketing system.
• Support Windows operating systems and Microsoft Office applications.
• Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.
• Perform break-fix support and preventative maintenance activities.
• Support network connectivity troubleshooting and basic networking issues.
• Work with third-party vendors to resolve complex technical problems.
• Support mobile devices including iOS and Android.
• Provide support for Apple/Mac users where required.
• Escalate unresolved issues appropriately to supervisors or higher support teams.
• Maintain SLA compliance and provide timely status updates to users.
• Support IT-related projects and after-hours activities when required.

Skills

Desktop Support

ITSM

Basic Networking

Windows Troubleshooting

Communication Skills

Education

Bachelor's Degree in CS/IT

Tools

Cisco Jabber

MDM (iOS/Android)

Office 365

Job description

ITProposal is seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The role requires at least 2 years of onsite desktop support experience and basic networking knowledge.

You will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents in a ticketing system, and ensure high levels of customer support.