Omnichannel CX Portfolio Lead: Strategy & Alignment

Rituals (B Corp™); Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Rituals is seeking a Portfolio Lead Omni CX to unite digital initiatives with enterprise priorities, translating strategy into execution. You will connect product, technology, design, analytics and delivery to create a single view of priorities and trade-offs across Digital and Tech & Data.

You will lead governance, cadence, and intake, ensuring teams focus on high-value work while maintaining ownership and reduced overcommitment.

Qualifications

• Strong experience in portfolio management, product operations, lean portfolio management, program management or a similar role in a digital, retail, e‑commerce or omnichannel environment.
• A strong understanding of Product Operating Models, agile ways of working, portfolio governance, PI Planning, roadmap management and value‑based prioritisation.
• The ability to translate OGSM/OKRs into executable priorities, while keeping teams focused on customer and business outcomes.
• A pragmatic leadership style: structured enough to create clarity, but flexible enough to avoid unnecessary bureaucracy.
• Strong stakeholder management skills and the confidence to challenge senior stakeholders constructively when priorities, scope or capacity are not aligned.
• Experience working across business, product, technology, design, analytics and delivery teams.
• A strong eye for dependencies, risks, capacity constraints and trade‑offs across teams and platforms.
• A data‑driven and outcome‑focused mindset, with the ability to connect KPIs, business value, customer insights and delivery progress into meaningful decision‑making.
• A coaching leadership style that enables teams to take ownership, while protecting them from overcommitment and unclear priorities.

Responsibilities

• Own the Digital portfolio governance and decision rhythm, ensuring the right topics are reviewed, prioritised, sequenced or stopped at the right moment.
• Own and facilitate the portfolio rhythm, including Portfolio Sync, portfolio refinement, PI Planning input, and roadmap discussions.
• Set and guard the standards for portfolio intake, prioritisation and roadmap decision-making, including clarity on value, ownership, dependencies, risk, cost and capacity.
• Create transparency on the overall roadmap, including ongoing work, new demand, dependencies, risks, capacity gaps and investment trade-offs.
• Drive a clear intake process for new and ongoing work, ensuring topics have sufficient clarity on scope, value, dependencies and capacity before they scale.
• Facilitate alignment between Digital, Tech & Data, business stakeholders and product teams so strategic priorities are translated into realistic, capacity-backed execution plans.
• Build trust in the portfolio process by keeping it pragmatic, transparent and helpful for teams, avoiding unnecessary bureaucracy while creating the discipline needed to scale.
• Ensure Digital MT and senior stakeholders have the transparency needed to make informed trade‑off decisions across business impact, customer value, technology constraints and team capacity.

Skills

Portfolio management

Product operations

Agile portfolio governance

Stakeholder management

Cross-functional collaboration

Data-driven decision-making

Dependency & risk awareness

Coaching leadership

Job description

Rituals is seeking a Portfolio Lead Omni CX to unite digital initiatives with enterprise priorities, translating strategy into execution. You will connect product, technology, design, analytics and delivery to create a single view of priorities and trade-offs across Digital and Tech & Data.

You will lead governance, cadence, and intake, ensuring teams focus on high-value work while maintaining ownership and reduced overcommitment.