Office Support Officer

Lyra Netherlands B.V.; Utrecht; Hybrid; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Flexible working hours

Partial work from home

Travel allowance

Vacation days

Team meetings

Job summary

Lyra Netherlands B.V. specializes in Employee Assistance and Workforce Mental Health programs, supporting employees, management, staff and independent entrepreneurs — and their family members — with services from coaching and counseling to therapy and first‑line legal and financial advice.

As an Office Support Employee, you work with our Office Manager to keep daily processes running smoothly. You handle calls, enter data into the client system, schedule intake appointments and support

Qualifications

• MBO-4 level with solid administrative background.
• 2–3 years of experience in a similar role.
• Excellent Dutch communication, written and spoken.
• Good English or willingness to brush up.
• Residence in Utrecht province.

Responsibilities

• Answering phone calls and manage email.
• Create cases and enter data into the client system.
• Schedule intake appointments.
• Network redirects.
• Send order confirmations.
• Case administration.
• Follow-up on missing data.
• Close cases and send evaluations.
• Invoicing control.
• Process requests for additional sessions.

Skills

Communication skills

Dutch

English

Multitasking

Attention to detail

Education

MBO-4 level

Job description

Organization
Lyra Nederland specializes in Employee Assistance and Workforce Mental Health programs. We support employees, management, staff members and independent entrepreneurs — and their family members — with a wide range of services, from coaching and counseling to therapy and first-line legal and financial advice.

Our team consists of nine committed colleagues who work together, inspire each other and always make room for a dose of humor and relaxation. You step into an open and warm atmosphere where your input and initiative are valued and where we fully invest in your personal and professional development.

The offer

What do we offer you?

• A competitive salary between €2,600 and €3,100 (based 40 hours), depending on your experience.
• Flexible working hours and the ability to work partly from home.
• Travel allowance and vacation days.
• Regular fun team meetings and a relaxed work culture.

Activities

As an Office Support Employee, you work closely with our Office Manager to keep the daily processes running smoothly. You ensure efficient support for both the team and management.

This includes tasks such as:

• Answering phone calls and handling email
• Create cases and enter data into the client system
• Schedule intake appointments
• Network redirects
• Send order confirmations
• Case administration
• Request administrative follow-up and missing data
• Closing cases and sending evaluations
• Invoicing control
• Administrative processing requests for additional sessions

Requirements

Who are you?

You are a proactive and flexible professional with an MBO-4 level of work and thinking and a solid administrative background. You have at least 2-3 years of experience in a similar role and are a star in keeping an overview, multitasking and working accurately. Excellent communication skills, both oral and written, in Dutch, are essential. Also a good oral and written knowledge of English, or you are willing to brush this up. Residing in the province of Utrecht is a requirement.

A background check is part of the application process.

About Lyra

Our core business is the Employee Assistance Program (EAP). The service consists of
coaching, counseling and first-line advice services (including legal and financial advice) for
employees, management, staff and independent entrepreneurs and their resident family members.