Office Manager at Broersma Werken Wonen (40 hours per week)

BROERSMA Makelaardij; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Fun, informal work environment

Training opportunities

Massages and Friday drinks

Annual team-building weekend

Job summary

Broersma Werken Wonen is seeking an Office Manager to ensure smooth day-to-day operations. You will act as the central hub for processes, systems, and facility management, coordinating with departments and external partners.

You’ll identify improvements and drive initiatives with the management team. You’ll be the first point of contact for colleagues and suppliers, and you’ll help monitor the customer journey while supporting automation and digitization projects.

Qualifications

• HBO-level thinking and problem-solving abilities.
• Excellent oral and written communication in Dutch.
• Ability to improve and organize business operations.

Responsibilities

• Oversee day-to-day operational management and continuity of the office.
• Ensure structure, clarity, and efficient collaboration between departments.
• Support Front- and Back-Office coordination.
• Develop, optimize, and ensure reliability of processes and workflows.
• Assist partners in organizational and change initiatives.
• Encourage collaboration and knowledge sharing across the organization.
• Monitor and optimize customer journey and service delivery.

Skills

HBO-level thinking

Excellent Dutch communication

Strong organizational skills

Process improvement

Job description

The Position

We are Immediately an Office Manager for Broersma Werken Wonen, to Immediately . In this operational role, you will be responsible for ensuring the smooth running of day-to-day operations. You will serve as the central hub, ensuring that processes, systems, and facility management are well organized. You maintain an overview, bring structure to the workplace, and ensure that colleagues can do their jobs to the best of their ability. You are the first point of contact for colleagues and, externally, for suppliers and business partners. In addition, you serve as a sounding board for our management team, which consists of partners who are also real estate agents. You identify opportunities for improvement, take initiative, and ensure that plans are actually carried out.
Would you like to join our organization and help our team excel to the fullest? An assessment is part of the application process.

The team

Located in a beautiful spot near Vondelpark, we are a professional organization that strives for the highest standards of diligence and integrity in our dealings with our clients. You’ll be working within an enthusiastic organization with approximately 40 employees. The management team consists of 8 partners. Our organization comprises various departments, including sales, leasing, marketing, and New build, supported by a front office and a back office. Broersma Werken an independent organization within Broersma Werken Wonen and works closely with Broersma Wonen.

List of tasks

• Responsible for the day-to-day operational management and continuity of the office.
• Ensuring structure, clarity, and efficient collaboration between departments.
• Manage and support the Front- and Back-Office Coordinator.
• Developing, optimizing, and ensuring the reliability of processes and workflows.
• Supporting partners in organizational and change initiatives.
• Encouraging collaboration and knowledge sharing within the organization.
• Help monitor and optimize the customer journey.
• Improving customer contact processes and service delivery.
• Monitoring and optimizing systems and processes that contribute to an optimal customer experience.
• Initiating, coordinating, and overseeing automation and digitization projects.
• Identifying and implementing AI applications that contribute to more efficient work.
• The primary point of contact for organizations such as Realworks, Constant IT, DSTNY, NVM, and MVA.
• Primary point of contact for IT, including hardware, software, telephony, and internet services.
• Managing supplier relationships, contracts, and insurance policies.
• Responsible for facility services.
• Coordinating maintenance, office furnishings, and other facility services.
• Report to the partners on the organization’s progress, risks, and opportunities for improvement.

About Broersma Werken Wonen

We provide consulting and brokerage services for the purchase, sale, and rental of residences commercial real estate. As a firm, we pool our resources and combine our broad knowledge and experience in both fields.
For nearly a century, we have been a trusted name in real estate brokerage in Amsterdam and the surrounding area. Our network focuses on exceptional locations and unique properties.
Our mission is to play a meaningful role in important decisions regarding where people work and live. Our core values are central to this: we are driven, attentive, original, knowledgeable, and act with integrity.
Broersma Werken Wonen is a member of the NVM, an MVA New Construction Specialist, and a Certified Expat Broker.

Check out our office and our projects at broersma.nl and on our social media channels.

Broersma, Elegance in Working and Living.

Due to the vacation period, applications received after August 10 will be processed. You will receive a response as soon as possible thereafter.

Recruitment efforts in response to this job posting are not appreciated.

• A fun, informal work environment within an enthusiastic and motivated team.
• A versatile role with room for initiative and responsibility.
• Opportunities for work-related courses and training programs.
• Good primary and secondary employment benefits.
• A delicious lunch and great coffee.
• Massages and Friday afternoon drinks.
• A fantastic team-building weekend once a year.

We are looking for

You’re aYou’re

hands-on, sociable, and a strong communicator. You have an open, honest, and no-nonsense attitude. You’re attuned to your surroundings, think in terms of solutions, and see opportunities to organize things better. You ask questions, take the initiative, come up with suggestions for improvement, and have the drive to implement them. You provide structure and clarity and know how to get people on board in the right way. You don’t have to do everything yourself; you ensure that tasks are assigned to and carried out by the right people. You thrive in a dynamic environment with ambitious partners and professionals. You are authentic, enthusiastic, and know how to make a difference with your organizational skills.

You have

• HBO-level work and thinking skills.
• At least 10 years of work experience, including at least 5 years in a similar role, such as office manager.
• Experience in improving processes and organizing business operations.
• Experience coordinating or supervising colleagues.
• Excellent oral and written communication skills in Dutch.