Night Receptionist

Via Group; Amsterdam; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

8% holiday allowance

Vacation days compensation

Night shift bonus 10%

Via Academy growth opportunities

Variable hour contract 16–24h/wk

Job summary

Via Amsterdam is seeking a night-friendly receptionist to be the friendly first point of contact for guests. You’ll manage overnight operations, guide guests with local tips, and ensure safety across a hostel with many beds.

Fluency in English is essential, with extra language skills considered a bonus. This role offers a variable-hour contract for 16–24 hours per week and a dynamic, young international team atmosphere.

Qualifications

• Strong hospitality and communication skills; English is a must and other languages are a plus.
• A solid sense of responsibility and ownership of your work.
• Flexible mindset to adapt to guests' needs during events.
• Hands-on by nature, proactive in solving problems before they arise.
• Fresh ideas to improve service and the hostel experience.
• Logical thinking and sound decision-making come naturally.
• Night owl who thrives after dark.

Responsibilities

• Be the first smiling face guests see, even at 2 AM.
• Check guests in and out, answer calls, and assist with questions.
• Provide tips on Amsterdam's must-sees and hidden gems.
• Perform security rounds, handle issues, and file detailed reports.
• Monitor stock and restock as needed.
• Wrap up front office admin tasks like the night audit.
• Keep the lobby welcoming and tidy.

Skills

Hospitality

Communication

English

Multilingual

Flexible mindset

Hands-on

Problem solving

Night owl

Job description

Night Receptionist @ Via Amsterdam

Via Amsterdam is more than a youth hotel - it's a vibrant, multi-functional playground for curious, new-age travellers. And at the heart of it all? The reception. As our Night Receptionist, you're not just a team member - you're the soul of the night shift. You're the first friendly face guests see when they arrive and the one who ensures their Amsterdam adventure kicks off right. Forget the boring, "passport and booking number please" routine - we're all about real connection. Whether it's sharing your favourite hidden vintage shop, that cozy café around the corner, or the coffee shop everyone's actually here for, you're the go-to local insider. During the night, you and your shift buddy (or buddies) are responsible for the entire hostel. With nearly 1,000 beds filled, that's no small task - but don't worry, we've got your back. You'll receive thorough on-the-job training and complete an official Emergency Response Officer (BHV) course - a one-day session, right here at our location. We're looking for someone who combines that training with good judgment and common sense to keep Via both safe and fun.

A workday includes

• Being the first smiling face guests see (even at 2 AM!).
• Checking guests in and out, answering calls, and helping with questions.
• Giving the lowdown on Amsterdam's must-sees, hidden gems, and can't-miss experiences.
• Doing security rounds, handling issues, and making detailed reports.
• Keeping tabs on stock and restocking as needed.
• Wrapping up front office admin tasks like the night audit.
• Keeping the lobby looking sharp and welcoming.

You’ll be a great fit if you bring a few of the below with you

• Strong hospitality and communication skills - English is a must, and bonus points if you speak another language too!
• A solid sense of responsibility and ownership - you take pride in what you do.
• A flexible mindset that adapts to the needs of our guests, especially during our diverse events.
• You're hands-on by nature, tackling problems proactively before they become issues.
• You're full of fresh ideas to improve our service or the hostel experience as a whole.
• Logical thinking and sound decision-making come naturally to you.
• And of course... you're a true night owl who thrives after dark!

What we offer

• A dynamic, fast-paced work environment with a fun, young, and international team.
• Awesome events like monthly staff drinks, karaoke nights, and more!
• Competitive pay (above minimum wage), plus:
  • 8% holiday allowance
  • Compensation for accrued vacation days
  • 10% night shift bonus
• Real growth opportunities - whether within your role or beyond. Ready to level up? Our Via Academy is packed with exciting learning and development options to help take your career to the next stage.
• This role is available only on a variable hour contract (for example, as a side job) for 16-24 hours per week.

Our mission possible

We are a fast-growing multi-brand company. At all of our brands we aim to be far from the same-same. We want to help our guests travel, meet and work differently and discover life in creative new ways. A life that is a journey of discovery. We are not just a place to stay or work, we are a community and we need you to help us build this community where diversity, excitement and fun are the key components. Our mission is to create an affordable place where people can connect and have buzzing experiences.

We believe in having good times, building genuine connections, and creating lasting memories - ideally in ways that are anything but ordinary. We're a tight team that values authenticity, encourages creativity, and always looks out for one another. If that sounds like your kind of environment, we'd love to hear from you.