Network Support Engineer

Hirexa Solutions; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking a skilled network support professional in Amsterdam. This mid-senior level position will involve monitoring and managing network services around the clock, providing proactive technical support, and ensuring reliability in data rooms. The ideal candidate should have experience with HP and Cisco technologies, excellent troubleshooting skills, and be capable of collaborating with IT teams to enhance network performance. This is a full-time role in the food and beverage services industry.

Qualifications

• Experience with incident, problem, change, configuration, and availability management.
• Capacity to deliver end-to-end installation and configuration of network systems.
• Skills in proactive resolution of network issues and collaboration with IT teams.

Responsibilities

• Provide 24x7 monitoring and support services.
• Manage local firewall and ensure connectivity in data rooms.
• Troubleshoot network issues impacting services.

Skills

24x7 monitoring

Local IT support

Proactive improvements

HP and Cisco technologies

Network security management

Job description

Network Support Services

The services under the Network Support tower shall include, but are not limited to, the following activities:

• 24x7 monitoring and Priority 1 (P1) support services
• Local HQ IT business hours support for non‑critical services (P2, P3, P4 incidents and service requests)
• Reactive and proactive Level 1 and Level 2 technical support

Network Operations & Administration

• Incident, Problem, Change, Configuration, and Availability Management
• Proactive monitoring of devices and environment using existing HQ tools
• Wi‑Fi Access Point support using existing HQ tools
• Local firewall management including configuration, monitoring, rule updates, and coordination with security teams
• Experience in HP and Cisco technologies, capable of delivering end‑to‑end physical installation, configuration, and design of network systems
• Asset management and coordination with third‑party resolver groups
• Patch and vulnerability remediation for network devices
• Security, accounting, and compliance management

Proactive Improvements & Coordination

• Identification of network issues and proactive resolution
• Collaboration with HQ IT teams and vendors to implement network changes

Data Room Network Connectivity

• Ensuring reliable network connectivity within local HQ IT data rooms
• Monitoring network devices and connectivity health within the data room environment
• Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime
• Troubleshooting and resolving network connectivity issues impacting servers, storage, and end‑user services along with vendors

Senior

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

Food and Beverage Services