Network Representative Spare Parts

Yanmar Group; Almere; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Commuting allowance

27 vacation days

8% holiday allowance

Year-end bonus

Job summary

Yanmar Marine International B.V. Global Aftersales is seeking a Spare Parts & Dealer Network Specialist to strengthen the Benelux dealer network.

You will support spare parts availability, dealer performance, and service quality through reporting, coordination, and continuous improvement. Your role involves monitoring stock levels, coordinating with Aftersales, Sales, and dealers, and analyzing feedback to drive operational excellence.

Qualifications

• Bachelor’s degree in logistics, supply chain management, business administration, or related field.
• 2-3 years of experience in spare parts distribution, supply chain operations, aftersales, or related field.
• Experience with dealer, distributor, or service networks is preferred.

Responsibilities

• Ensure spare parts availability and timely part flow from warehouses to distributors and dealers.
• Monitor dealer stock levels, order performance, and service KPIs using CRM and reporting tools.
• Coordinate with Aftersales, Spare Parts, Sales and dealers to resolve operational issues efficiently.
• Gather and analyse dealer and customer feedback on parts availability, delivery, and service quality.
• Support dealer onboarding and coordinate training with internal experts.
• Serve as contact point for dealer queries on processes and standards.

Skills

Customer-focused

Organised

Analytical

Stakeholder coordination

Attention to detail

Communication skills

Relationship management

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related

Tools

SAP

Microsoft Dynamics

CRM

ERP systems

Job description

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related

Within Yanmar Marine International B.V. Global Aftersales, the spare parts organisation plays a critical role in supporting Yanmar’s Authorised Dealer network and ensuring product availability, customer satisfaction, and operational excellence.

The Spare Parts & Dealer Network Specialist supports the day-to-day performance of the dealer network in the Benelux region by ensuring efficient spare parts operations, monitoring dealer performance, and contributing to continuous improvement initiatives.

What are you going to do?

As our Spare Parts & Dealer Network Specialist, you will serve as the operational link among Yanmar dealers across the Benelux region. You support spare parts availability, dealer performance, and service quality while strengthening the dealer network through reporting, coordination, and continuous improvement.

Your main tasks and responsibilities:

Spare Parts Operations & Performance

• Support daily spare parts operations within the Benelux region, ensuring the timely and accurate flow of parts from warehouses to distributors and dealers;


• Assist in improving spare parts availability, order accuracy, and delivery performance;


• Monitor dealer stock levels, order performance, and service KPIs using CRM and reporting tools;


• Coordinate with Aftersales, Spare Parts, Sales teams, and dealers to resolve operational issues efficiently;


• Gather and analyse dealer and customer feedback regarding parts availability, delivery performance, and service quality.

Dealer Network Development & Support

• Monitor dealer responsiveness, compliance, and adherence to Yanmar dealer standards;


• Support continuous improvement initiatives aimed at enhancing dealer performance and customer satisfaction;


• Prepare reports and performance data for dealer reviews and business meetings;


• Support dealer onboarding activities and coordinate training sessions with internal subject matter experts;


• Serve as a key point of contact for dealer inquiries related to processes, standards, and operational procedures.

Reporting, Compliance & Market Intelligence

• Maintain accurate dealer records, activities, and compliance documentation within YMI’s CRM system;


• Track dealer compliance with brand and service standards and elevate recurring issues where necessary;


• Collect and report local market intelligence, including competitor activities, customer expectations, and market trends;


• Support performance benchmarking activities and identify opportunities for network improvement.

Who are we looking for?

The ideal Spare Parts & Dealer Network Specialist is customer-focused, organised, and analytical. You enjoy working with both operational data and business partners and are motivated to improve dealer performance and customer satisfaction. You can effectively coordinate multiple stakeholders while maintaining attention to detail and service quality.

The ideal candidate:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field;


• 2-3 years of experience in spare parts distribution, supply chain operations, aftersales, or a related field;


• Experience working within dealer, distributor, or service networks is preferred;


• Good understanding of spare parts logistics and its impact on customer satisfaction;


• Familiarity with KPI monitoring and performance measurement within logistics or after-sales environments;


• Experience with ERP, CRM, or inventory management systems such as SAP, Microsoft Dynamics, or similar;


• Fluent in Dutch and English; additional European languages are considered an advantage;


• Strong communication, coordination, and relationship management skills.

Work location:

This position is based in Almere, the Netherlands, and is responsible for supporting the Benelux dealer network.

What do we offer?

You will join an international aftersales organisation where your work directly contributes to dealer satisfaction, operational excellence, and customer success. You will work in a collaborative environment with opportunities to develop your skills and grow within Yanmar’s global network.

Employee Benefits:

• A competitive salary that reflects your knowledge and experience.


• Flexible working hours and the option to work from home.


• A standard working week of 37.5 hours.


• Opportunities for training and professional development.


• Gym subscription and bike plan.


• Employee benefits plan with discounts on various products and services.


• Participation in company outings, sports activities, and events.


• Commuting allowance.


• 27 vacation days (+ the ability to build up time for time).


• 8% holiday allowance and year-end bonus based on company results.

We keep our application process simple, transparent and fast.

Short telephone acquaintance

We get to know each other and discuss your motivation.

You’ll meet the team and learn more about the role.

Second interview

A deeper conversation to ensure we’re the right fit.

Job offer

We’ll make you an offer and discuss the next steps.

Welcome aboard. We’ll prepare everything for your first day.

We’re here to help.

Feel free to reach out if you have any questions about the vacancy or application process.

Available on weekdays

during office hours.