Netsuite Support Delivery Lead - Hybrid, Impact & Growth

ERPrecruit; Utrecht; Hybrid; EUR 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Excellent secondary benefits

Flexibility to work in a hybrid setup

Quarterly reviews for growth and balance

People-oriented work environment

Job summary

A dynamic recruitment agency in Utrecht is seeking a Netsuite Support Delivery Manager. You will lead the support team and ensure excellent service to customers. Responsibilities include optimizing processes, managing the internal NetSuite product portfolio, and acting as the main contact for stakeholders. The ideal candidate should have a Bachelor’s degree and leadership experience within a support environment. This role offers a competitive salary and flexibility to work in a hybrid setup.

Qualifications

• Bachelor’s degree in a relevant field.
• Proven experience in leadership within a support environment.
• Strong communication skills in Dutch and English.

Responsibilities

• Lead support, application, and integration specialists.
• Optimize processes and increase customer satisfaction.
• Monitor SLAs and customer satisfaction targets.

Skills

Leadership in a support/service environment

Strong communication in Dutch and English

Customer-focused and analytical

Solution-oriented mindset

Experience with NetSuite or Atlassian (Confluence/Jira)

Education

Bachelor’s degree in IT, business administration, or project management

Job description

A dynamic recruitment agency in Utrecht is seeking a Netsuite Support Delivery Manager. You will lead the support team and ensure excellent service to customers. Responsibilities include optimizing processes, managing the internal NetSuite product portfolio, and acting as the main contact for stakeholders. The ideal candidate should have a Bachelor’s degree and leadership experience within a support environment. This role offers a competitive salary and flexibility to work in a hybrid setup.