Multinational Client Service Specialist

AXA XL; Amsterdam; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

Enhanced family-friendly leave benefits

Health and wellbeing benefits

Job summary

AXA XL is seeking a Multinational Client Service Specialist in Amsterdam to support operations in Casualty, Financial Lines, and Cyber. You will be the primary contact for clients and brokers while collaborating with underwriters.

The ideal candidate has relevant insurance experience, strong communication skills in English and Dutch, and a proactive attitude. This hybrid role offers flexibility and the opportunity to contribute to process improvements and client events.

Qualifications

• Prior experience in an underwriting support role, preferably within global program business.
• Attention to detail and accuracy in data entry and system use.
• Proactive attitude with a robust desire to learn and develop.

Responsibilities

• Serve as the primary point of contact for clients, brokers and other external parties.
• Collaborate closely with underwriters and network partners for account handling.
• Verify and review prepared policy documents, invoices and premiums.

Skills

Communication in English and Dutch

Knowledge of Casualty, Financial Lines and Cyber products

Proficiency in Microsoft Office

Data analytics

Education

Bachelor’s degree or equivalent experience

Job description

AXA XL is an Equal Opportunity Employer.

Multinational Client Service Specialist – Casualty, Financial Lines & Cyber

Amsterdam, Netherlands – Hybrid Working

Our team serves as the operational hub for our Benelux business, working closely with underwriters to deliver the highest quality service to our clients, in partnership with brokers. The role focuses on supporting operations in Casualty (incl. environmental), Financial Lines and Cyber across the Netherlands and Belgium.

Responsibilities

• Serve as the primary point of contact for clients, brokers and other external parties (such as co‑insurers, co‑reinsurers, and AXA XL’s global network partners).
• Collaborate closely with underwriters, colleagues from other AXA XL offices, and network partners to ensure timely and accurate handling of accounts.
• Actively contribute to process improvement initiatives by providing structured feedback and supporting the ongoing development of workflows and technology tools.
• Verify and review prepared policy documents, invoices and premiums, ensuring data accuracy and maintaining up‑to‑date records within our systems.
• Communicate clearly with clients, brokers and internal teams about the status of insurance contracts—issuance, bookings, outstanding premiums and instructions to network partners.
• Monitor premium flows and related transactions across clients, brokers, co‑insurers, and reinsurers to ensure smooth and efficient processes.
• Participate in broker and client events with peers (e.g., underwriting, claims, distribution, risk consulting).

Qualifications

• Bachelor’s degree or relevant insurance experience and/or training; or an equivalent combination of education and experience.
• Prior experience in an underwriting support role, preferably within global program business.
• Knowledge of insurance products, ideally in Casualty, Financial Lines and/or Cyber.
• Proficiency in IT and Microsoft Office (Word & Excel at a minimum); a keen interest or advanced knowledge in data analytics—such as data processing and visualization—is highly valued.
• Excellent written and verbal communication skills in English and Dutch; proficiency in French is a plus.
• Proactive attitude with a robust desire to learn and develop.
• Robust interpersonal skills with the ability to communicate effectively and build networks across all levels.
• Attention to detail and accuracy in data entry and system use.
• Excellent organizational, problem‑solving, prioritization and time‑management skills, with a focus on delivering precise results.
• Ability to thrive in a fast‑paced environment, demonstrating responsiveness and professionalism when working with underwriters, brokers, bureaus, and fronting partners.
• Resilience in dealing with ambiguity and uncertainty, with the capacity to navigate complex situations with assurance.
• Team‑oriented mindset, with the ability to work without supervision, maintain an open mind, and demonstrate commitment to grow within the role.
• Effective ability to monitor and track progress on tasks and projects, ensuring timely delivery and continuous improvement.

What We Offer

Inclusion

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for flexible working arrangements.
• Enhanced family‑friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Total Rewards

AXA XL’s reward program covers health, wellbeing, lifestyle and financial security with competitive compensation and personalised, inclusive benefits that evolve with your career.