Mobility Solutions: Partner Onboarding & Delivery Manager

Arrive; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Arrive is transforming urban mobility across Europe with a focus on partnerships and innovative access solutions. The Service Delivery Manager role focuses on onboarding partners, standardizing processes, and ensuring high-quality integrations with Arrive APIs.

You will work across sales, configuration, and product teams to scale our off-street mobility ecosystem. This role is based in The Netherlands, ideally in Amsterdam, and involves coordinating European partners, training account managers,

Qualifications

• Demonstrable experience in technical Project Management (at least 2 years).
• Proven experience in software testing, with familiarity or expertise in Electronic Data Interchange (EDI) and standard API integrations.
• Strong background in process optimization, documentation creation, and cross-functional team training.
• Exceptional communication skills, with professional fluency in English (written and spoken).
• Proven capability to collaborate effectively with commercial, product, and technical stakeholders across international regions.

Responsibilities

• Manage partner onboarding projects end-to-end, providing technical and project support to partners developing and integrating with standard Arrive APIs.
• Collaborate closely with European sales and configuration teams to seamlessly acquire and onboard new partners.
• Drive the standardization of operational processes and maintain comprehensive documentation related to Access Controlled Parking for both internal teams and external partners.
• Facilitate and participate in the onboarding and training process for European Account Managers and configuration specialists.
• Act as a Key User to identify and suggest product enhancements, while actively participating in User Acceptance Testing (UAT) for new off-street developments.
• Support the Product Owner and commercial stakeholders in setting priorities for strategic developments and resolving technical or operational findings.
• Regularly report project progress and insights to Parking Operations management in collaboration with the ACP delivery team.

Skills

Technical Project Management

Software testing

EDI

API integrations

Process optimization

Documentation

Cross-functional training

English fluency

Stakeholder collaboration

Job description

Arrive is transforming urban mobility across Europe with a focus on partnerships and innovative access solutions. The Service Delivery Manager role focuses on onboarding partners, standardizing processes, and ensuring high-quality integrations with Arrive APIs.

You will work across sales, configuration, and product teams to scale our off-street mobility ecosystem. This role is based in The Netherlands, ideally in Amsterdam, and involves coordinating European partners, training account managers,