Service Delivery Manager – ACP & API Onboarding (Europe)

Parking Network BV; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Arrive is expanding its Access Controlled Parking (ACP) footprint across Europe and is seeking a proactive Service Delivery Manager to lead partner onboarding and API integrations. You will bridge commercial, product, and technical teams to standardize processes and ensure smooth onboarding for new partners.

Based in the Netherlands, you will collaborate with European sales, configuration teams, and account managers to drive improvements, test UAT, and support prioritization of strategic

Qualifications

• Demonstrable experience in technical Project Management (at least 2 years), with a track record of managing multiple parallel integration or onboarding projects.
• Proven experience in software testing, with familiarity or expertise in EDI and standard API integrations.
• Strong background in process optimization, documentation creation, and cross-functional team training.
• Exceptional communication skills, with professional fluency in English (written and spoken).
• Proven capability to collaborate effectively with commercial, product, and technical stakeholders across international regions.

Responsibilities

• Manage partner onboarding projects end-to-end, providing technical and project support to partners developing and integrating with standard Arrive APIs.
• Collaborate closely with European sales and configuration teams to seamlessly acquire and onboard new partners.
• Drive the standardization of operational processes and maintain comprehensive documentation related to Access Controlled Parking for both internal teams and external partners.
• Facilitate and participate in the onboarding and training process for European Account Managers and configuration specialists.
• Act as a Key User to identify and suggest product enhancements, while actively participating in User Acceptance Testing (UAT) for new off-street developments.
• Support the Product Owner and commercial stakeholders in setting priorities for strategic developments and resolving technical or operational findings.
• Regularly report project progress and insights to Parking Operations management in collaboration with the ACP delivery team.

Skills

Technical project management

English fluency

Cross-functional collaboration

European stakeholders

Tools

EDI familiarity

API integrations

Job description

Arrive is expanding its Access Controlled Parking (ACP) footprint across Europe and is seeking a proactive Service Delivery Manager to lead partner onboarding and API integrations. You will bridge commercial, product, and technical teams to standardize processes and ensure smooth onboarding for new partners.

Based in the Netherlands, you will collaborate with European sales, configuration teams, and account managers to drive improvements, test UAT, and support prioritization of strategic