Microsoft Dynamics 365 Functional Consultant (CRM)

Assist Digital Netherlands; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working environment (Amsterdam)

Budget for Microsoft certifications

Clear growth path to Senior/Lead

Team lunch and coffee culture

Job summary

Assist Digital Netherlands is seeking an experienced Dynamics 365 CRM specialist to join our CRM & Automation team in Amsterdam. You will translate complex business requirements into scalable customer journeys across Sales, Marketing, and Customer Service, acting as the liaison between business needs and technical possibilities.

You will focus on system optimisation, strategic advisory, QA, and collaborative problem solving with cross-functional teams.

Qualifications

• 3+ years of experience as a Dynamics 365 CRM Consultant.
• Fluent in Dutch and English (C1).
• Bachelor's degree HBO+ or equivalent analytical level.

Responsibilities

• Translate business requirements into D365 configurations and manage full lifecycle.
• Act as functional expert for stakeholders and guide clients to success with the platform.
• Review and test new functionalities to ensure stable, high-quality solutions.

Skills

Dynamics 365 CRM

Dutch & English communication

Agile / Sprint-based work

Education

Bachelor's degree (HBO+)

Tools

Microsoft stack

Azure

Logic Apps

ERP integrations

Job description

We are looking for a Dynamics 365 CRM specialist to join our CRM & Automation team of ~15 consultants. In this role, you translate complex business requirements into scalable customer journeys using Microsoft Dynamics 365 (Sales, Marketing and Customer Service).

As a functional consultant, you act as the link between technical possibilities and business needs, ensuring our clients achieve customer intimacy at scale.

Key responsibilities

You will be focusing on:

• System optimisation: Translate business requirements into D365 configurations. You will manage the full lifecycle, from identifying improvements to proactive preventative maintenance.

• Strategic advisory: Act as the functional expert for stakeholders. You will provide guidance and lead instructions to unburden our clients and ensure users succeed with the platform.

• Quality assurance: Review and test new functionalities. We value stable, high-quality solutions that meet clear performance standards.

• Problem solving: Analyse technical and functional bottlenecks. You will collaborate with our Tech, Data, and Creative teams to resolve them.

Your profile

You are an experienced professional seeking more autonomy and complexity in your work.

• Experience: You have 3+ years of experience as a Dynamics 365 CRM Consultant. Fieldservice is a plus.

• Education: A bachelor's degree (HBO+) or equivalent analytical level.

• Technical skill: A solid understanding of the Microsoft stack. Experience with Azure, Logic Apps, or Enterprise Resource Planning (ERP) integrations is a plus.

• Communication: Fluent in Dutch and English (C1 level). You can explain the reasoning behind technical choices to non-technical stakeholders.

• Mindset: You are a pragmatic and proactive team player who thrives in sprint-based environments and enjoys shared responsibility for client success.

What we offer

• A competitive salary based on experience

• Solid pension scheme

• Hybrid working environment (Amsterdam office + client projects)

• Budget for Microsoft certifications and professional training

• Clear growth path towards Senior or Lead Consultant roles

• Daily lunch, excellent coffee and Friday drinks at the Assist Digital Bar

Why join Assist Digital

You’ll be based in our beautiful (and bright) open-spaced office in Amsterdam-Overamstel. We work in a dynamic and inspiring environment in which we treat each other with respect and kindness. Our organization structure is quite flat and ensures open communication. In addition to a tempting package of employment conditions, career prospects and training opportunities, we offer bootcamps, provide your lunch and have Friday drinks at our massive Assist Digital Bar.

At Assist Digital, we combine CX strategy, technology, and creativity to help organizations grow through better customer experiences. You’ll work alongside an ambitious, multidisciplinary team that thrives on impact, innovation, and collaboration. We’re part of Assist Digital Group, a fast-growing European CX consultancy with over 6,000 specialists across 10+ countries.

Let's explore greatness together!

Do you have any questions or do you think you do not fit the profile for 100%? See what’s possible and contact Anne van den Bergh on
[phone].