Business Support Specialist - Dutch

Mollie; Maastricht; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

€60 monthly health allowance

26 holiday days plus year-end break

Birthday off

WFH Equipment Budget of €400

Discounted lunch

Health insurance support

Job summary

Mollie in Maastricht is seeking a responsive Customer Support Representative passionate about enhancing customer experiences. Your role is crucial in providing proactive service and ensuring merchants receive the support they need. Applicants should be fluent in Dutch and English, capable of adapting quickly to new challenges, and possess strong communication skills. Enjoy personal growth opportunities with regular feedback, performance reviews, and a supportive work environment promoting internal advancement.

Qualifications

• Customer service experience is a plus.
• Easily adapts to new processes.
• Strong problem-solving skills.

Responsibilities

• Act as the first point of contact across live chat, email, and phone.
• Proactively advise customers on Mollie products.
• Listen to customer feedback and propose solutions.

Skills

Fluent in Dutch and English

Ability to adapt to changing environments

Fast learner

Easy communicator

Job description

Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market‑leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.

If you're ready to grow, shape the future of fintech and join an ambitious, high‑performing team, this is the place for you.

Your impact

This is a critical, customer‑obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Your impact is immediate: you help make our customers proud to work with us by providing outstanding, proactive service.

You'll do more than just answer questions - you'll be the voice of the customer, using their feedback to drive real, innovative changes within Mollie. This role is about listening, solving problems fast, and making a direct contribution to the customer experience. Join our team in Maastricht to own the success of our growing merchant base.

What you'll ship

Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.

Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.

Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.

Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer‑obsessed.

What you'll bring

Fluent in Dutch and English. Any other language is nice to have.

Ability to easily adapt to changing environments and quickly grasp new information and processes.

A fast learner who can take on complex problems and rapidly find solutions.

An easy communicator with a knack for clarifying complex topics and maintaining a human connection.

Nice to have: beginner to experienced professional—what matters is your drive to deliver impact for our customers.

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you’re aiming for promotion, exploring a different career path or building new skills, you’ll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If you’re excited by the idea of building what’s next, for yourself and for thousands of businesses across Europe, we’d love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes? Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day

Please submit your resume in English.

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

26 holiday days

Time to relax. Plus an extra 2 days off in between 27 and 31 December!

Commute options

Receive an NS Business Card and participate in our bike lease plan

Birthday off

It’s your special day! Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

With WFH & Internet allowance at €60 a month.

Discounted Lunch

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

Health Insurance

Insure with ONVZ or receive €125 net towards your own insurance.

All Mollies get together, connect and have fun.

How we hire

Step 1

Apply

Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

Step 2

Screening call

If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

Step 3

Are you the one?

You’ll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.