Merchant Services Product Lead – Payments & Cards (Hybrid)

ING; Amsterdam; Hybrid; EUR 63,000 - 102,000; Full time

Benefits offered by this job

Vacation days 25–28

Pension scheme

13th-month salary

8% holiday pay

Personal growth

Job summary

ING seeks a Commercial Product Manager for Merchant Services in Amsterdam to drive the commercial performance of the Merchant Services proposition. You will own the product strategy, pricing, and lifecycle, with responsibility for the P&L and cross-functional execution across the payer ecosystem.

You will collaborate with Sales, Client Services, Risk, Compliance, and Legal to ensure market relevance and regulatory alignment while leading initiatives across Europe.

Qualifications

• Hold a bachelor’s or master’s degree and at least three years of experience in the payments domain at a bank, PSP, cards acquirer or card scheme.
• Strong knowledge of payments products and commercialization.
• Ability to translate market and client insights into product strategy and business cases.

Responsibilities

• Improve Merchant Services proposition and voice of the customer.
• Own day-to-day product performance and P&L with data-driven prioritization.
• Define and execute product strategy, roadmap, and lifecycle.
• Create and track business cases and contribute to budgeting processes.
• Lead marketing, communication, and customer satisfaction activities.
• Conduct market, competitor and customer research with a pan-European focus.
• Translate market input into concrete product requirements for development.

Skills

Payments domain experience

Data-driven decision making

Commercial mindset

Education

Bachelor's or Master's degree

Tools

Cards acquiring

E-commerce

Alternative payment methods

In-store POS payments

Job description

ING seeks a Commercial Product Manager for Merchant Services in Amsterdam to drive the commercial performance of the Merchant Services proposition. You will own the product strategy, pricing, and lifecycle, with responsibility for the P&L and cross-functional execution across the payer ecosystem.

You will collaborate with Sales, Client Services, Risk, Compliance, and Legal to ensure market relevance and regulatory alignment while leading initiatives across Europe.