Merchant Operations Lead, Germany - Logistics & Onboarding

TikTok

Amsterdam

On-site

EUR 90,000 - 125,000

Full time

2 days ago

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Job summary

TikTok is seeking an Operations Manager to lead and optimize logistics operations for German merchants from our Amsterdam hub. The role focuses on onboarding, adoption and long-term success of TikTok Shipping, working across Product, Logistics Operations and Commercial teams.

The ideal candidate will manage merchant relationships, analyze operational data, and drive adoption of new logistics solutions while ensuring scalable, reliable service for a high-growth marketplace.

Qualifications

5+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management.
Strong understanding of e-commerce logistics, fulfillment and supply chain operations.
Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
Fluent proficiency in English (written and spoken).

Responsibilities

Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in Germany.
Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption.
Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.
Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.
Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.