Management Internship - Quality - Minor Hotels Europe

Hesperia group; Amsterdam; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Internship allowance €750 gross/mo

Training programs

Staff hotel rates and discounts

Team events and travel opportunities

Job summary

Minor Hotels Europe offers a Management Internship in Quality across Europe. You will support the European Quality team, monitor performance, identify improvements, and gain hands-on exposure to how quality, brand standards, and guest experience come together in an international hotel group.

You will split time between the Hoofddorp office and hotel visits across Europe, participating in quality audits, data analysis, and improvement initiatives that enhance guest satisfaction.

Qualifications

• Enrolled in a Bachelor’s or Master’s program (Hospitality, Facility Management, Business, Quality Management or similar) at a Dutch institution.
• Must be available for a minimum of 6 months as part of your study program.
• Willingness to travel to hotels across the Netherlands and hold a student travel card.

Responsibilities

• Support the European Quality team by monitoring performance and identifying improvement opportunities.
• Implement initiatives to strengthen service quality and consistency across our hotels.
• Split time between the Hoofddorp office and hotel visits across Europe for quality assessments and follow-ups.
• Assist with workshops, trainings, and quality-related events.
• Translate insights from guest feedback into actionable improvements.

Skills

Detail‑oriented

Analytical

Organizational skills

Time management

Education

Bachelor’s/Master in Hospitality/Quality Management

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Teams

Job description

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Management Internship - Quality - Minor Hotels Europe

Date: Sep 29, 2026

Location: Amsterdam, NL The Netherlands

Department: Other

Are you someone who notices the details others miss? Do you enjoy improving guest experiences, challenging the status quo, and turning insights into action?

As a Quality Trainee at Minor Hotels Europe, you will be part of the team that safeguards and elevates quality standards across more than 250 hotels in Europe, covering multiple brands. This is a combination of a theoretical and practical internship. You will be actively involved in hotel operations, quality audits, data analysis, and improvement initiatives that directly impact guest satisfaction.You will work closely with the Quality team, General Managers, and hotel teams across Europe, gaining hands‑on exposure to how quality, brand standards, and guest experience come together in an international hotel group.

Your Benefits at Minor Hotels

€750 gross per month internship allowance

Free online & offline training organized by our own University.

Employee rates startingfrom € 36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 40%. Various discounts in (web)shops.

Team building events, trips and holiday parties.

The opportunity to grow within our company worldwide.

Your Role at a Glance

As a Quality Trainee, you will support the European Quality team in monitoring performance, identifying improvement opportunities, and implementing initiatives that strengthen service quality and consistency across our hotels.

You will split your time between:

• Office (Hoofddorp) – collaboration, analysis, project work
• Hotel visits across Europe – quality assessments, follow-ups, support

This traineeship offers a unique combination of analysis, travel, stakeholder interaction, and project ownership.

What You Will Be Doing

• Visiting hotels to assess quality, either as a ‘known’ guest or a ‘mystery’ guest
• Preparing and following up on site visits, and reviewing outcomes
• Analysing guest feedback, surveys, and quality scores and translating insights into improvement actions
• Supporting the coordination of Quality follow-up visits and/ or calls with hotel management
• Supporting brand-specific quality projects, rollouts, pilots, and re-brandings
• Working with digital quality tools and platforms used across the organization
• Assisting with workshops, meetings, trainings and quality-related events

What Makes You a Great Fit

• You are currently enrolled in aBachelor’s or Master’s program (Hospitality, Facility Management, Business, Quality Management, or similar) at a Dutch educational institution
• You are available for aminimum of 6 months (the internship must be part of your study program)
• You are comfortabletravelling to our hotels across the Netherlands and currently have a student travel card
• You aredetail-oriented, analytical, and curious, with strong organizational and time management skills
• You are comfortableworking independently, taking initiative, and managing your own workload
• You are confidentcommunicating with various stakeholders, including hotel management
• You arefluent in English (Dutch, Spanish, French, Italian and/or German is a strong advantage)
• You are proficient inMicrosoft Office, especially Excel, PowerPoint, Outlook, and Teams
• You have previousinternship experience in a hotel environment (a strong plus)

Ready to Start Your Quality Journey?

If you are proactive, observant, and motivated to help create outstanding guest experiences across Europe, we’d love to meet you.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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