Quality Internship: Elevate Guest Experience Across Europe

Hesperia group; Amsterdam; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Internship allowance €750 gross/mo

Training programs

Staff hotel rates and discounts

Team events and travel opportunities

Job summary

Minor Hotels Europe offers a Management Internship in Quality across Europe. You will support the European Quality team, monitor performance, identify improvements, and gain hands-on exposure to how quality, brand standards, and guest experience come together in an international hotel group.

You will split time between the Hoofddorp office and hotel visits across Europe, participating in quality audits, data analysis, and improvement initiatives that enhance guest satisfaction.

Qualifications

• Enrolled in a Bachelor’s or Master’s program (Hospitality, Facility Management, Business, Quality Management or similar) at a Dutch institution.
• Must be available for a minimum of 6 months as part of your study program.
• Willingness to travel to hotels across the Netherlands and hold a student travel card.

Responsibilities

• Support the European Quality team by monitoring performance and identifying improvement opportunities.
• Implement initiatives to strengthen service quality and consistency across our hotels.
• Split time between the Hoofddorp office and hotel visits across Europe for quality assessments and follow-ups.
• Assist with workshops, trainings, and quality-related events.
• Translate insights from guest feedback into actionable improvements.

Skills

Detail‑oriented

Analytical

Organizational skills

Time management

Education

Bachelor’s/Master in Hospitality/Quality Management

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Teams

Job description

Minor Hotels Europe offers a Management Internship in Quality across Europe. You will support the European Quality team, monitor performance, identify improvements, and gain hands-on exposure to how quality, brand standards, and guest experience come together in an international hotel group.

You will split time between the Hoofddorp office and hotel visits across Europe, participating in quality audits, data analysis, and improvement initiatives that enhance guest satisfaction.