Luxury Front Office Internship – Ops & Guest Experience

Sofitel Legend The Grand Amsterdam; Amsterdam; On-site; EUR 6,100 - 7,300; Full time

Benefits offered by this job

Staff meals

Travel allowance

Accor discounts

Allowance €600 gross/month

Job summary

Sofitel Legend The Grand Amsterdam is seeking a Front Office Intern to support daily front desk operations and participate in quality initiatives within a luxury hotel environment. You will handle check-ins/outs, use Opera PMS, assist guests with requests, and collaborate with Guest Relations, Concierge, and Night teams while developing leadership skills for a future role in hospitality.

The internship offers a structured learning path with cross-training across departments, a monthly allowance,

Qualifications

• Currently enrolled in a hospitality-related study program.
• Strong interest in luxury hospitality, guest experience, and hotel operations.
• Fluent in English; Dutch is a plus.
• Proactive, organized, and eager to take ownership of responsibilities.
• Strong communication and teamwork skills.

Responsibilities

• Perform Front Desk Agent tasks: check-ins/check-outs, daily checklists, Opera PMS, guest requests.
• Contribute to quality initiatives, departmental projects, and management meetings.
• Collaborate with Guest Relations, Butler, Concierge, and Night teams to understand Rooms Division and guest journey.
• Take ownership of quality and coordination tasks, including Operations meetings, Quality Committee participation, and service-improvement discussions.
• Support purchasing requests and ensure materials are available when needed.

Skills

Fluent English

Dutch language

Education

Hospitality-related study program

Tools

Opera PMS

Job description

Sofitel Legend The Grand Amsterdam is seeking a Front Office Intern to support daily front desk operations and participate in quality initiatives within a luxury hotel environment. You will handle check-ins/outs, use Opera PMS, assist guests with requests, and collaborate with Guest Relations, Concierge, and Night teams while developing leadership skills for a future role in hospitality.

The internship offers a structured learning path with cross-training across departments, a monthly allowance,