Luxury Counter Lead & Clienteling Specialist

LVMH Group; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Job summary

Parfums Christian Dior in Amsterdam seeks a Counter Manager Assistant to develop and lead the team, maximize counter performance, and ensure exceptional client experience in line with Dior luxury standards.

You will drive sales targets, support CRM initiatives, and collaborate with Retail and Marketing teams to execute launches and events, while maintaining stock and operational excellence.

Qualifications

• Experience in luxury retail with supervisory or management exposure.
• Proven track record of achieving retail performance targets (sales and profitability).
• Knowledge of cosmetics and beauty universe.
• Fluent in Dutch and spoken English.
• Strong clienteling and service excellence.

Responsibilities

• Support the Counter Manager in driving and monitoring business performance using KPIs and sales indicators.
• Contribute to team management by coaching, setting individual objectives, and fostering team spirit and engagement.
• Deliver exceptional client experience by selling Dior products through the D.I.O.R. service method and achieving personal sales targets.
• Co-lead clienteling and CRM initiatives to recruit new clients and strengthen customer loyalty.
• Support launch plans, commercial animations, and in-store events to maximize performance.
• Oversee counter operations in the absence of the Counter Manager, ensuring compliance with sales, cash, stock and operational procedures.
• Assist in stock management, visual merchandising execution, scheduling, and administrative follow-up.

Skills

Excellent sales

Clienteling skills

People management

Cosmetics knowledge

Digital literacy

CRM tools proficiency

Stock management

Analytical & KPI-driven

Interpersonal skills

Tools

CRM tools

Stock management systems

Job description

Parfums Christian Dior in Amsterdam seeks a Counter Manager Assistant to develop and lead the team, maximize counter performance, and ensure exceptional client experience in line with Dior luxury standards.

You will drive sales targets, support CRM initiatives, and collaborate with Retail and Marketing teams to execute launches and events, while maintaining stock and operational excellence.