Luxury Counter Lead — Clienteling & Sales Excellence

Parfums Christian Dior; Rotterdam; On-site; EUR 35,000 - 48,000; Full time

Job summary

Parfums Christian Dior in Rotterdam seeks a Counter Manager Assistant to join the Retail Sales team. You will support the Counter Manager, drive performance, coach the team, and ensure exceptional client experience in a luxury environment.

You will lead clienteling, CRM initiatives, stock management, and in-store events while upholding the House values. Fluency in Dutch and English, plus a passion for cosmetics, are essential.

Qualifications

• Excellent sales and clienteling skills.
• Strong knowledge of cosmetics and the beauty universe.
• Digital literacy and CRM tools proficiency.
• Stock management and operational compliance knowledge.
• Analytical and reporting skills.
• Fluent in Dutch and spoken English.

Responsibilities

• Support the Counter Manager in driving and monitoring business performance using KPIs and sales indicators.
• Contribute to team management by supporting coaching, setting individual objectives, and fostering team spirit and engagement.
• Deliver exceptional client experience by selling Dior products through the D.I.O.R. service method and achieving personal sales targets.
• Co-lead clienteling and CRM initiatives to recruit new clients and strengthen customer loyalty.
• Support launch plans, commercial animations, and in-store events to maximize performance.
• Oversee counter operations in the absence of the Counter Manager, ensuring compliance with sales, cash, stock and operational procedures.
• Assist in stock management, visual merchandising execution, scheduling, and administrative follow-up.

Skills

Sales & clienteling

Cosmetics knowledge

CRM proficiency

Stock management

Analytical skills

Dutch & English

Tools

CRM software

Job description

Parfums Christian Dior in Rotterdam seeks a Counter Manager Assistant to join the Retail Sales team. You will support the Counter Manager, drive performance, coach the team, and ensure exceptional client experience in a luxury environment.

You will lead clienteling, CRM initiatives, stock management, and in-store events while upholding the House values. Fluency in Dutch and English, plus a passion for cosmetics, are essential.