Assistant Counter Manager Rotterdam

Parfums Christian Dior; Rotterdam; On-site; EUR 35,000 - 48,000; Full time

Job summary

Parfums Christian Dior in Rotterdam seeks a Counter Manager Assistant to join the Retail Sales team. You will support the Counter Manager, drive performance, coach the team, and ensure exceptional client experience in a luxury environment.

You will lead clienteling, CRM initiatives, stock management, and in-store events while upholding the House values. Fluency in Dutch and English, plus a passion for cosmetics, are essential.

Qualifications

• Excellent sales and clienteling skills.
• Strong knowledge of cosmetics and the beauty universe.
• Digital literacy and CRM tools proficiency.
• Stock management and operational compliance knowledge.
• Analytical and reporting skills.
• Fluent in Dutch and spoken English.

Responsibilities

• Support the Counter Manager in driving and monitoring business performance using KPIs and sales indicators.
• Contribute to team management by supporting coaching, setting individual objectives, and fostering team spirit and engagement.
• Deliver exceptional client experience by selling Dior products through the D.I.O.R. service method and achieving personal sales targets.
• Co-lead clienteling and CRM initiatives to recruit new clients and strengthen customer loyalty.
• Support launch plans, commercial animations, and in-store events to maximize performance.
• Oversee counter operations in the absence of the Counter Manager, ensuring compliance with sales, cash, stock and operational procedures.
• Assist in stock management, visual merchandising execution, scheduling, and administrative follow-up.

Skills

Sales & clienteling

Cosmetics knowledge

CRM proficiency

Stock management

Analytical skills

Dutch & English

Tools

CRM software

Job description

Position

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact

Within the Retail Sales team, the Counter Manager Assistant acts as a Dior Ambassador and supports the Counter Manager in driving performance, developing the team, and ensuring excellence in client experience and operations.

This role is crucial for maximizing counter performance, achieving sales and service KPIs, and maintaining the highest luxury standards while embodying the House’s values. The Counter Manager Assistant co-leads the team, supports business growth initiatives, and ensures operational compliance in line with Dior guidelines.

The holder of this position will work closely with the Counter Manager, Retail Manager, Marketing & Merchandising Team, Training Team, CRM Team, and Department Store Management.

Job responsibilities

Day-to-Day Missions

• Support the Counter Manager in driving and monitoring business performance using KPIs and sales indicators.
• Contribute to team management by supporting coaching, setting individual objectives, and fostering team spirit and engagement.
• Deliver exceptional client experience by selling Dior products through the D.I.O.R. service method and achieving personal sales targets.
• Co-lead clienteling and CRM initiatives to recruit new clients and strengthen customer loyalty.
• Support launch plans, commercial animations, and in-store events to maximize performance.
• Oversee counter operations in the absence of the Counter Manager, ensuring compliance with sales, cash, stock and operational procedures.
• Assist in stock management, visual merchandising execution, scheduling, and administrative follow-up.

Profile

• Ideally, you would have 3+ years of retail experience, including at least 1 year in a supervisory or management role, preferably within a luxury retail environment.
• Proven track record in achieving retail performance targets (sales and profitability).
• Experience contributing to prestigious brand events is a plus.
• Soft skills that align with our values:
  • Create Passionately:
    • Creative & Proactive
    • Resourceful
    • Resilient
  • Lead with Audacity:
    • Strong People Management Skills
    • Decision-Making Ability
    • Financial Acumen
    • Action-Oriented
    • Results-Driven
  • Craft Together with Joy:
    • Teamwork & Collaboration
    • Engagement & Motivation
    • Strong Communication & Interpersonal Skills
    • Cultivate Triumphant Inclusivity
    • Empathy
    • Integrity
    • Interpersonal Awareness
  • Excel for Ultimate Luxury:
    • Attention to Detail
    • Service Excellence
    • Strong Selling Skills
    • Analytical & KPI-Driven
  • Commit & Act to re-enchant the world:
    • Adaptability
    • Self-Awareness
    • Learning Agility
    • Problem Solving
    • Business Mindset

• Hard Skills:
  • Excellent sales and clienteling skills.
  • Strong knowledge of cosmetics and the beauty universe.
  • Digital literacy and CRM tools proficiency.
  • Stock management and operational compliance knowledge.
  • Analytical and reporting skills.
  • Fluent in Dutch and spoken English.

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

Skills development opportunities

Soft and Hard Skills you will develop in this role.

Advanced retail performance management and KPI monitoring.

Leadership and coaching capabilities in a luxury retail environment.

Clienteling and CRM strategy execution.

Operational excellence and stock management expertise.

Strategic commercial mindset and launch implementation.

Potential Career Path From this role

• Counter Manager.
• Multi-Counter Manager.
• Retail Manager.
• Area / Regional Retail Manager.