Luxury Client Advisor — In-Store & Online Experience

PRADA; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

PRADA is seeking a Client Advisor to deliver an extraordinary luxury customer experience in Amsterdam. You will uncover client needs, build meaningful relationships, and promote the Prada brand across in-store and ecommerce channels.

You will strive to meet personal sales targets, demonstrate product knowledge, and use CRM tools to personalize service while collaborating with the team to ensure a seamless luxury journey for every client.

Qualifications

• Experience in luxury or premium brand customer service.
• Ability to build long-lasting client relationships.
• Strong communication and interpersonal skills.
• Fluency in English.

Responsibilities

• Place the Customer at the center, delivering outstanding luxury service.
• Aim to exceed personal sales targets and contribute to store success.
• Demonstrate extensive product knowledge and Prada history, culture and DNA.
• Capture client data in CRM to personalize future interactions.
• Promote Omni Channel mindset and seamless shopping experiences.
• Maintain knowledge of luxury fashion trends and competitors.
• Resolve Client complaints with manager support when needed.
• Operate with care for products and brand procedures.
• Use digital tools to offer integrated luxury experiences.
• Host in-store or virtual client appointments.
• Assist with daily store operations and stock room organization.
• Follow store procedures on security, inventory and reporting.

Skills

Luxury brand experience

Client relationship building

Excellent communication

Team–or independent work

Fluency in English

Job description

PRADA is seeking a Client Advisor to deliver an extraordinary luxury customer experience in Amsterdam. You will uncover client needs, build meaningful relationships, and promote the Prada brand across in-store and ecommerce channels.

You will strive to meet personal sales targets, demonstrate product knowledge, and use CRM tools to personalize service while collaborating with the team to ensure a seamless luxury journey for every client.