Luxury Client Advisor - Elite Customer Experience & Sales

Fendi; Roermond; On-site; EUR 28,000 - 45,000; Full time

Job summary

Fendi in the Netherlands seeks a Client Advisor/ ambassador to deliver an extraordinary luxury experience, promoting Fendi history, craftsmanship, materials and creativity.

You will lead sales, manage client relations, and operate the store's CRM and inventory with precision, ensuring a premium service level. Fluency in English and German is required, and prior fashion/luxury retail experience is preferred.

Qualifications

• Experience in a client-facing role, preferably retail or hospitality.
• High standards of personal image and presentation.
• Excellent selling and communication skills.
• Strong relationship-building abilities.
• Organized, professional, and proactive.

Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations and nurture the FENDI customer base using CRM tools.
• Manage customer service quality to meet customer expectations with a professional, personal touch.
• Operate the retail management system for stock transfers, payments, stock inquiries and customer data input.
• Support inventory accuracy by properly receiving, displaying and storing merchandise.

Skills

Selling skills

Communication

Customer relations

English & German fluency

Store operations

CRM proficiency

Tools

Retail management system

Job description

Fendi in the Netherlands seeks a Client Advisor/ ambassador to deliver an extraordinary luxury experience, promoting Fendi history, craftsmanship, materials and creativity.

You will lead sales, manage client relations, and operate the store's CRM and inventory with precision, ensuring a premium service level. Fluency in English and German is required, and prior fashion/luxury retail experience is preferred.