Luxury Client Ambassador – Sales & Service Expert

LVMH; Nederland; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Fendi Maison in the Netherlands seeks a Concierge Client Advisor to deliver an extraordinary luxury experience, promoting Fendi history, craftmanship, and materials. You will lead sales, upsell across categories, and nurture a loyal customer base with CRM tools.

You will operate the store system, manage stock, and uphold brand standards. Fluency in English and German, strong selling and communication skills, and a sharp eye for fashion and luxury are essential.

Qualifications

• Previous client-facing experience in retail or hospitality preferred.
• Strong selling and communication skills are essential.
• Fluent English and German required; knowledge of luxury brands a plus.

Responsibilities

• Lead individual sales and achieve targets and KPI.
• Engage in upselling, cross-selling and multi-selling across all product categories.
• Manage client relationships and deliver high-quality service with a personal touch.
• Operate the store's retail management system for stock and customer data.
• Support inventory accuracy and display, following company guidelines.

Skills

Fluent English

Fluent German

Selling skills

Communication skills

Client-facing experience

Organization

Brand luxury awareness

Tools

Retail management system

Job description

Fendi Maison in the Netherlands seeks a Concierge Client Advisor to deliver an extraordinary luxury experience, promoting Fendi history, craftmanship, and materials. You will lead sales, upsell across categories, and nurture a loyal customer base with CRM tools.

You will operate the store system, manage stock, and uphold brand standards. Fluency in English and German, strong selling and communication skills, and a sharp eye for fashion and luxury are essential.