Client Advisor - Roermond Outlet

Fendi; Roermond; On-site; EUR 28,000 - 45,000; Full time

Job summary

Fendi in the Netherlands seeks a Client Advisor/ ambassador to deliver an extraordinary luxury experience, promoting Fendi history, craftsmanship, materials and creativity.

You will lead sales, manage client relations, and operate the store's CRM and inventory with precision, ensuring a premium service level. Fluency in English and German is required, and prior fashion/luxury retail experience is preferred.

Qualifications

• Experience in a client-facing role, preferably retail or hospitality.
• High standards of personal image and presentation.
• Excellent selling and communication skills.
• Strong relationship-building abilities.
• Organized, professional, and proactive.

Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations and nurture the FENDI customer base using CRM tools.
• Manage customer service quality to meet customer expectations with a professional, personal touch.
• Operate the retail management system for stock transfers, payments, stock inquiries and customer data input.
• Support inventory accuracy by properly receiving, displaying and storing merchandise.

Skills

Selling skills

Communication

Customer relations

English & German fluency

Store operations

CRM proficiency

Tools

Retail management system

Job description

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintaining the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.