Luxury Client Advisor & Brand Ambassador

Prada Group; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Prada Group in Amsterdam is seeking a Client Advisor to guarantee an extraordinary luxury customer experience, placing the client above all, discovering their needs, and fostering meaningful relationships as a Brand Ambassador.

You will develop your client portfolio, achieve individual and team targets, and deliver excellence across all touchpoints of the client journey, using CRM and omnichannel tools to ensure a seamless Prada experience.

Qualifications

• Previous experience within a luxury or premium retail environment.
• Strong customer service and interpersonal skills.
• Passion for luxury retail and client experience.
• Curiosity and interest in luxury/fashion, art and design
• Ability to develop long-lasting client relationships.
• Commercial mindset and results orientation.
• Fluency in English, other languages are desirable

Responsibilities

• Place the Client at the center of every interaction, delivering an exceptional luxury experience.
• Achieve individual sales and KPI targets while contributing to the store's success.
• Build and develop a personal client portfolio through proactive clienteling activities.
• Capture and maintain accurate CRM information to support client development initiatives.
• Develop and retain clients through appointments, follow-up activities and personalized outreach.
• Identify opportunities to acquire new clients and VICs.
• Demonstrate excellent product knowledge, brand history, culture and DNA.
• Promote cross-category selling opportunities to maximize client satisfaction and business performance.
• Utilize digital and omnichannel tools to provide a seamless luxury experience.
• Support daily operational activities and work collaboratively with Front and Back of House teams.
• Ensure compliance with company procedures and operational guidelines.
• Foster open communication and contribute to a positive and inclusive team environment.

Skills

Luxury retail

Customer service

Interpersonal skills

Clienteling

English fluency

Brand ambassador

Job description

Prada Group in Amsterdam is seeking a Client Advisor to guarantee an extraordinary luxury customer experience, placing the client above all, discovering their needs, and fostering meaningful relationships as a Brand Ambassador.

You will develop your client portfolio, achieve individual and team targets, and deliver excellence across all touchpoints of the client journey, using CRM and omnichannel tools to ensure a seamless Prada experience.