Luxury Client Advisor — Elevate VIP Experiences

PRADA; Amsterdam; On-site; EUR 26,000 - 42,000; Full time

Job summary

PRADA Group is seeking a Client Advisor in Amsterdam to deliver an extraordinary luxury client experience and act as a Brand Ambassador. You will build a personal client portfolio, achieve sales targets, and guide clients through Prada’s world of fashion, art, and design.

The role focuses on developing lasting relationships, leveraging CRM, and collaborating across Front and Back of House teams to uphold premium service standards.

Qualifications

• Experience in luxury or premium retail environment.
• Strong customer service and interpersonal skills.
• Passion for luxury retail and client experience.
• Curiosity and interest in luxury/fashion, art and design
• Ability to develop long-lasting client relationships.
• Commercial mindset and results orientation.
• Excellent communication skills.
• Fluency in English, other languages are desirable

Responsibilities

• Place the Client at the center of every interaction, delivering an exceptional luxury experience.
• Achieve individual sales and KPI targets while contributing to the store's success.
• Build and develop a personal client portfolio through proactive clienteling activities.
• Capture and maintain accurate CRM information to support client development initiatives.
• Develop and retain clients through appointments, follow-up activities and personalized outreach.
• Identify opportunities to acquire new clients and VICs.
• Demonstrate excellent product knowledge, brand history, culture and DNA.
• Promote cross-category selling opportunities to maximize client satisfaction and business performance.
• Utilize digital and omnichannel tools to provide a seamless luxury experience.
• Support daily operational activities and work collaboratively with Front and Back of House teams.
• Ensure compliance with company procedures and operational guidelines.
• Foster open communication and contribute to a positive and inclusive team environment.

Skills

Luxury retail

Customer service

Clienteling

Brand knowledge

English fluency

Communication

Relationship building

Job description

PRADA Group is seeking a Client Advisor in Amsterdam to deliver an extraordinary luxury client experience and act as a Brand Ambassador. You will build a personal client portfolio, achieve sales targets, and guide clients through Prada’s world of fashion, art, and design.

The role focuses on developing lasting relationships, leveraging CRM, and collaborating across Front and Back of House teams to uphold premium service standards.