Luxury Aviation Concierge: Onsite Owner Services

Excel Technical Consulting; Amsterdam; On-site; EUR 30,000 - 38,000; Full time

Job summary

A leading service provider in aviation is seeking a Service Representative based in Amsterdam. The role involves offering personalized services to executive jet Owners at airports, ensuring exceptional customer experiences. Candidates should have at least 2 years of customer service experience in aviation or luxury settings, and fluency in English. The position requires flexibility to work varied hours, including nights and weekends, while demonstrating strong interpersonal skills and situational awareness.

Qualifications

• Minimum 2 years of experience in face-to-face customer services in aviation or luxury hospitality.
• Fluency in Business English and preferably Dutch.
• Ability to handle stressful situations while maintaining a positive attitude.

Responsibilities

• Provide an exceptional and personalized service to Owners.
• Act as brand ambassador managing customer experience.
• Maintain professional relationships with area vendors to improve service.

Skills

Customer service

Effective communication

Problem-solving

Interpersonal skills

Situational awareness

Job description

A leading service provider in aviation is seeking a Service Representative based in Amsterdam. The role involves offering personalized services to executive jet Owners at airports, ensuring exceptional customer experiences. Candidates should have at least 2 years of customer service experience in aviation or luxury settings, and fluency in English. The position requires flexibility to work varied hours, including nights and weekends, while demonstrating strong interpersonal skills and situational awareness.