VIP Flight Operations & Guest Services Agent

General Dynamics Corporation; Amsterdam; Hybrid; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Pension scheme

Travel allowance

Free parking

Overtime pay

Job summary

Jet Aviation, Amsterdam Schiphol, is seeking an Operational & Guest Services Agent to ensure smooth flight operations and a premium guest experience on-site. The role combines passenger handling, lounge service, and coordination with ground teams at a high-end, fast-paced environment.

You will manage requests like catering, transport, and hotel bookings, while liaising with customs and airport partners. The position requires shift work and punctual travel to Schiphol East.

Qualifications

• Good command of Dutch and English.
• Experience in operational ground handling or hospitality in a high-end environment is a strong plus.
• Willingness to work in shifts (early, day, late, weekend and holidays).
• Representational, service-oriented, stress-resistant and communicative.
• Must be able to be within 45 minutes of Schiphol-East.
• MBO level of education.

Responsibilities

• Welcome and guide passengers and crew (VIPs, government officials, royalty).
• Ensure a hospitable lounge experience with comfort, service and exclusivity.
• Align with special requests such as catering, transport, hotel reservations and crew services.
• Coordinate flight and ground handling, including radio contact with aircraft via VHF.
• Collect and verify current flight information (METAR/NOTAMs/flight plans).
• Assign parking positions and guide aircraft during arrival and departure.
• Direct suppliers and ground services (fuel, provisioning, cleaning, transport).
• First point of contact for customs, Marechaussee and airport partners.
• Proactively resolve last-minute changes and challenges.

Skills

Dutch language

English language

Customer service

Shift work

Communication skills

Education

MBO level

Job description

Jet Aviation, Amsterdam Schiphol, is seeking an Operational & Guest Services Agent to ensure smooth flight operations and a premium guest experience on-site. The role combines passenger handling, lounge service, and coordination with ground teams at a high-end, fast-paced environment.

You will manage requests like catering, transport, and hotel bookings, while liaising with customs and airport partners. The position requires shift work and punctual travel to Schiphol East.