Customer Support & Back Office Specialist

People in Science; Maastricht; On-site; EUR 37,000 - 44,000; Full time

Benefits offered by this job

Travel allowance

Working from home allowance

Bonus

Vacation allowance

Job summary

People in Science in Maastricht is seeking a Customer Support & Back Office Specialist to support service and order management across Europe. The role emphasizes accuracy, efficiency, and high-quality customer service in an international setting.

You will work closely with Field Service, Inside Sales, Logistics, Warehousing & Transportation, Accounting, and Supply Chain teams to ensure timely updates and order-to-cash excellence.

Qualifications

• Service-minded and customer-focused with professional communication.
• Structured, process-oriented and able to decide independently in a fast-paced setting.
• Organized, flexible and capable of prioritizing and multitasking across activities.
• Strong team player who can also work independently with multiple stakeholders.
• Experience with SAP; Salesforce and MS Office are a plus.
• Bachelor degree in business-related field or comparable experience.
• Fluency in English and German; additional European languages are a plus.

Responsibilities

• Handle service and order-related queries and provide status updates.
• Support SAP processes and respond to global process questions.
• Coordinate with credit, logistics, supply chain, and order intake specialists.
• Assist field service and inside sales to ensure timely communication.
• Maintain accurate contracts and order administration for revenue accuracy.

Skills

Service-minded

Customer-focused

Communication skills

Structured & process-oriented

Organized & multitask

Team player & independent

SAP experience

Salesforce experience

MS Office experience

Education

Bachelor's degree in business or related field

Tools

SAP

Salesforce

MS Office

Job description

Customer Support & Back Office Specialist

• Supply Chain


• V-201670


• €3310 - €3950 per month, Benefits: Excl. travel allowance, working from home allowance, bonus, vacation allowance

This company is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. In Maastricht, over 150 employees are responsible for the sales, distribution, and maintenance of radiology equipment. Our business unit Radiology is the worldwide sector leader. At this company you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

YOUR TASKS AND RESPONSIBILITIES
Working in Customer Squads, you will be part of a dynamic operations environment supporting both internal stakeholders and direct customers across Europe. You will act as a key link between departments such as Field Service, Inside Sales, Logistics, Warehousing & Transportation, Accounting, Supply Chain and Customer Service, ensuring high service quality, compliance, efficiency and customer satisfaction.

You will handle service and order-related queries, provide updates on order and delivery status, support SAP and global process questions, and ensure timely, accurate communication to both internal and external customers.

As a Customer & Back Office Support Specialist, you will become a subject matter expert in service and order management processes. You will act as a first point of contact for end customers and support order intake and entry, coordinate with credit management, logistics and supply chain, manage returns and complaints, and help resolve issues that could impact order flow, invoicing, or stock replenishment. You will ensure timely and accurate response to customer queries, maintaining positive relations and ensuring a high level of customer satisfaction.

You will support Field Service Engineers in their daily operations, maintain and update equipment and service records, reprocess orders where needed, and ensure smooth administrative follow-up of service activities.

You will also support Inside Sales and commercial teams through accurate contract and order administration, revenue-related data accuracy, and close collaboration with local and global stakeholders to deliver excellent customer service throughout the order-to-bill process.

YOUR TEAM
The Service Back Office Operations / Order-to-Bill team is a dynamic international team of approximately 30 colleagues with backgrounds in Back Office Support, Customer Service, Inside Sales and Service Planning. The team is passionate about performance and committed to delivering high-quality service to internal and external customers across Europe and beyond.

You will work in a diverse and informal team environment with a high degree of ownership, close collaboration across departments, and many opportunities to make an impact through coordination, problem-solving and customer-focused support.

You will love working in our open office space because it makes collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are one-person offices to do so. In our meeting rooms, you even get to write on the walls.

Qualifications

• You are service-minded, customer-focused and communicate accurately and professionally.


• You are structured, process-oriented and able to make effective decisions independently in a fast-paced international environment.


• You are organized, flexible and able to prioritize, multitask and switch easily between operational activities.


• You are a strong team player who can also work independently and collaborate effectively with multiple stakeholders.


• You have experience with SAP; knowledge of Salesforce and MS Office is an advantage.


• A Bachelor degree in a business-related field or comparable experience is preferred.


• Professional proficiency in English & German is required; additional European language skills such as French, Dutch, Spanish or Italian are a strong plus.