Logistics quality improvement (Chinese speaking)

JD.COM; Rotterdam, Den Haag; On-site; EUR 85,000 - 120,000; Full time

Job summary

JINGDONG Logistics seeks a senior quality improvement lead to drive data-driven projects across its global logistics network, improving operational efficiency and customer satisfaction. You will collect and analyze quality metrics, develop improvement plans, collaborate with warehousing, transport and last-mile teams, and mentor staff in QA methodologies.

This role requires 5+ years in logistics quality management, strong Excel and SQL skills, and the ability to manage multiple initiatives in a

Qualifications

• Bachelor's degree or above in Logistics, Supply Chain, Industrial Engineering, or related field.
• 5+ years of experience in logistics quality management or process improvement, preferably with a large e-commerce or logistics company.
• Strong analytical skills with proficiency in Excel, SQL, and other data analysis tools.
• Excellent communication, coordination, and project management skills, with the ability to independently drive projects from initiation to completion.

Responsibilities

• Identify operational pain points and quality issues within logistics processes, and develop detailed improvement plans.
• Participate in the implementation of quality improvement projects.
• Collect, analyze, and report quality data across all logistics functions, including warehousing, transportation, and last-mile delivery.
• Collaborate closely with cross-functional business teams to drive the implementation of improvement initiatives and monitor their effectiveness.
• Establish and continuously optimize the logistics quality management system, ensuring compliance with internal standards and external regulations.
• Conduct regular quality assessments to identify potential risks and recommend preventive measures.
• Train and coach team members on quality improvement methodologies and best practices.

Skills

Analytical thinking

Communication

Project management

Collaboration

Problem solving

Education

Bachelor's degree or above in Logistics Management, Supply Chain Management, Industrial Engineering, or related field

Tools

Excel

SQL

Job description

About the Company

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Position Overview

This role is responsible for leading quality improvement initiatives across the JD Logistics network to enhance logistics operational efficiency and customer satisfaction through data analysis and process optimization.

Key Responsibilities

• Identify operational pain points and quality issues within logistics processes, and develop detailed improvement plans.
• Participate in the implementation of quality improvement projects.
• Collect, analyze, and report quality data across all logistics functions, including warehousing, transportation, and last-mile delivery.
• Collaborate closely with cross-functional business teams to drive the implementation of improvement initiatives and monitor their effectiveness.
• Establish and continuously optimize the logistics quality management system, ensuring compliance with internal standards and external regulations.
• Conduct regular quality assessments to identify potential risks and recommend preventive measures.
• Train and coach team members on quality improvement methodologies and best practices.

Qualifications

• Bachelor's degree or above in Logistics Management, Supply Chain Management, Industrial Engineering, or a related field.
• At least 5 years of experience in logistics quality management or process improvement, preferably with a large e-commerce or logistics company.
• Strong analytical skills with proficiency in Excel, SQL, and other data analysis tools.
• Excellent communication, coordination, and project management skills, with the ability to independently drive projects from initiation to completion.
• Strong logical thinking and problem-solving abilities, with a proactive approach to identifying issues and implementing solutions.
• Solid understanding of logistics operations, with knowledge of the domestic logistics market and relevant regulations.
• Ability to work effectively under pressure, with a strong sense of teamwork and collaboration.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.