Logistics quality improvement (Chinese speaking)

Jingdong Logistics; Rotterdam; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

JINGDONG Logistics is seeking a quality improvement lead to drive efficiency across the JD Logistics network through data analysis and process optimization.

You will identify operational pain points, develop improvement plans, and collaborate with warehousing, transportation and last-mile teams to implement changes while establishing a robust quality management system aligned with internal standards and external regulations.

Qualifications

• Bachelor's degree or above in logistics/industrial engineering or related field.
• 5+ years in logistics quality management or process improvement.
• Strong analytical skills; proficient in Excel, SQL, and data tools.
• Excellent communication, coordination and project management.
• Solid understanding of logistics operations and regulations.

Responsibilities

• Identify operational pain points and quality issues within logistics processes, and develop detailed improvement plans.
• Participate in the implementation of quality improvement projects.
• Collect, analyze, and report quality data across warehousing, transportation, and last-mile.
• Collaborate with cross-functional teams to drive improvements and monitor effectiveness.
• Establish and optimize the logistics quality management system, ensuring compliance with internal standards and external regulations.
• Conduct regular quality assessments to identify potential risks and preventive measures.
• Train and coach team members on quality improvement methodologies and best practices.

Skills

Analytical skills

Communication

Project management

Team collaboration

Education

Bachelor's degree or above in Logistics Management, Supply Chain Management, Industrial Engineering, or related field

Tools

Excel

SQL

Job description

Who We Are At JINGDONG Logistics

part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Position Overview

This role is responsible for leading quality improvement initiatives across the JD Logistics network to enhance logistics operational efficiency and customer satisfaction through data analysis and process optimization.

Key Responsibilities

• Identify operational pain points and quality issues within logistics processes, and develop detailed improvement plans.


• Participate in the implementation of quality improvement projects.


• Collect, analyze, and report quality data across all logistics functions, including warehousing, transportation, and last-mile delivery.


• Collaborate closely with cross-functional business teams to drive the implementation of improvement initiatives and monitor their effectiveness.


• Establish and continuously optimize the logistics quality management system, ensuring compliance with both internal standards and external regulations.


• Conduct regular quality assessments to identify potential risks and recommend preventive measures.


• Train and coach team members on quality improvement methodologies and best practices.

Qualifications

• Bachelor's degree or above in Logistics Management, Supply Chain Management, Industrial Engineering, or a related field.


• At least 5 years of experience in logistics quality management or process improvement, preferably with a large e-commerce or logistics company.


• Strong analytical skills with proficiency in Excel, SQL, and other data analysis tools.


• Excellent communication, coordination, and project management skills, with the ability to independently drive projects from initiation to completion.


• Strong logical thinking and problem-solving abilities, with a proactive approach to identifying issues and implementing solutions.


• Solid understanding of logistics operations, with knowledge of the domestic logistics market and relevant regulations.


• Ability to work effectively under pressure, with a strong sense of teamwork and collaboration.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Our growth is creating opportunities. Yours could be next.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.