Logistics Operations Support Specialist

FedEx; Netherlands; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Attractive compensation package

Training and on-the-job learning

Extensive learning resources

Tuition Assistance Program (permanent)

Employee Assistance Program for you &/

Employee reduced-rate shipping

Great career opportunities

FedEx world-class company reputation

Job summary

FedEx Express Netherlands is seeking an Operations Support Agent to join our team in the Netherlands. You will help ensure that shipments are tracked accurately, coordinate with hubs, and respond to customer inquiries about pickups and deliveries.

You will work in a fast-paced environment with strict timelines, entering data into our tracking system and supporting the operations team to resolve issues quickly. Training and career development are provided.

Qualifications

• Excellent communication skills and customer-focused approach.
• Ability to work in a fast-paced environment with tight timelines.
• Good time management and attention to detail.

Responsibilities

• Ensure shipments are tracked accurately and timely.
• Answer inbound calls and assist customers with pickup and delivery inquiries.
• Coordinate with hubs to resolve failed deliveries and re-schedule as needed.
• Enter data into the in-house tracking system and maintain accurate records.
• Collaborate with team and managers to follow FedEx processes and regulatory requirements.

Skills

Clear communication

Customer service

Team collaboration

Job description

FedEx Express Netherlands is seeking an Operations Support Agent to join our team in the Netherlands. You will help ensure that shipments are tracked accurately, coordinate with hubs, and respond to customer inquiries about pickups and deliveries.

You will work in a fast-paced environment with strict timelines, entering data into our tracking system and supporting the operations team to resolve issues quickly. Training and career development are provided.