Logistics Operations Support Specialist

FedEx Group

Dordrecht

On-site

EUR 32,000 - 42,000

Full time

5 days ago

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Benefits offered by this job

Training provided

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Job summary

FedEx is inviting candidates for an Operations Support role focused on ensuring timely delivery of urgent packages and solving delivery issues. You will handle customer inquiries, coordinate with teams, and maintain accurate shipment data within our tracking system.

Successful applicants will be adept at fast-paced work, with strong communication skills and attention to detail. FedEx offers training, development, and supportive programs to help you grow within the company.

Qualifications

Good communication and social skills.
Ability to work in a fast-paced environment with strict timelines.
Ability to manage own time effectively with attention to detail.

Responsibilities

Ensure that customers' urgent packages get to the right place, on time.
Answer incoming calls from customers regarding shipment collection requests and delivery inquiries.
Check and investigate failed shipments deliveries or collections as needed; prioritize and reallocate any failed deliveries for next day delivery.
Enter data into the in-house tracking system.
Foster clear communication and collaboration with the team, manager, and other operations stations.
Adhere to FedEx processes, procedures and controls, and regulatory requirements.