Operations Support Specialist — Fast-Paced Logistics

Thecentermemphis; Netherlands; Remote; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Tuition Assistance Program (applicable

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx Express Netherlands B.V. is seeking an Operations Support Agent to help ensure urgent packages reach the correct destination on time.

You will handle customer calls regarding shipment collection requests and delivery inquiries, and you will verify and resolve failed deliveries as needed. You will also enter data in the in-house tracking system and collaborate closely with team members and management to uphold FedEx processes and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Good communication

Fast-paced environment

Time management

Job description

FedEx Express Netherlands B.V. is seeking an Operations Support Agent to help ensure urgent packages reach the correct destination on time.

You will handle customer calls regarding shipment collection requests and delivery inquiries, and you will verify and resolve failed deliveries as needed. You will also enter data in the in-house tracking system and collaborate closely with team members and management to uphold FedEx processes and regulatory requirements.