Operations Support Specialist — Global Logistics

FedEx Group; Netherlands; Remote; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Training opportunities

Great career opportunities

Job summary

FedEx Group in the Netherlands is seeking proactive Operation Support Agents to join our team. You will help ensure urgent packages reach the right place on time, handle customer calls about shipments, and coordinate with operations centres to resolve issues.

We offer onboarding training, extensive learning resources, tuition assistance for eligible roles, an employee assistance program, and opportunities for career growth within a global logistics leader.

Qualifications

• Strong communication skills and ability to operate under tight timelines.
• Demonstrated time management and attention to detail in fast-paced settings.
• Willingness to learn and adapt within logistics operations.

Responsibilities

• Ensure urgent packages reach the correct destination on time.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Check and investigate failed shipments or collections; reallocate for next-day delivery.
• Enter data into the in-house tracking system.
• Collaborate effectively with the team, manager, and other stations.
• Adhere to processes, procedures and regulatory requirements.

Skills

Good communication

Time management

Attention to detail

Fast-paced environment

Job description

FedEx Group in the Netherlands is seeking proactive Operation Support Agents to join our team. You will help ensure urgent packages reach the right place on time, handle customer calls about shipments, and coordinate with operations centres to resolve issues.

We offer onboarding training, extensive learning resources, tuition assistance for eligible roles, an employee assistance program, and opportunities for career growth within a global logistics leader.