Logistics Operations Support Specialist

FedEx Express México; Netherlands; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Training to get you started

On-the-job learning opportunities

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx Express Netherlands B.V. is seeking an Operations Support Agent to help ensure urgent packages reach the right destination on time. You will handle customer calls about shipment collection and delivery inquiries, and enter data into our in-house tracking system.

This role requires strong communication, accuracy, and the ability to work in a fast-paced environment with strict timelines. Training and on-the-job learning opportunities are provided to grow your skills and career.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Good communication

Social skills

Tools

In-house tracking system

Job description

FedEx Express Netherlands B.V. is seeking an Operations Support Agent to help ensure urgent packages reach the right destination on time. You will handle customer calls about shipment collection and delivery inquiries, and enter data into our in-house tracking system.

This role requires strong communication, accuracy, and the ability to work in a fast-paced environment with strict timelines. Training and on-the-job learning opportunities are provided to grow your skills and career.