Operations Support Specialist — Fast-Paced Delivery Ops

FedEx Corporation; Elst; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Training and onboarding support

Job summary

FedEx Corporation is seeking an Operations Support Agent to ensure urgent packages are routed correctly and on time. You will handle inbound calls regarding shipments, investigate issues, and reallocate failed deliveries for next-day resolution.

Data entry into the tracking system and teamwork with managers and other stations are essential to success. The role emphasizes adherence to FedEx processes, strong communication, and the ability to work in a fast-paced environment with strict timelines.

Qualifications

• Excellent communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Strong time management and attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers regarding shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments or deliveries; prioritising and reallocating for next-day delivery.
• Entering data into the in-house tracking system.
• Coordinating with team, manager and other operations stations; adhering to processes and controls.

Skills

Excellent communication

Fast-paced environment

Attention to detail

Job description

FedEx Corporation is seeking an Operations Support Agent to ensure urgent packages are routed correctly and on time. You will handle inbound calls regarding shipments, investigate issues, and reallocate failed deliveries for next-day resolution.

Data entry into the tracking system and teamwork with managers and other stations are essential to success. The role emphasizes adherence to FedEx processes, strong communication, and the ability to work in a fast-paced environment with strict timelines.