Operations Support Specialist (Fast-Paced Logistics)

FedEx; Elst; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Tuition assistance

Employee assistance program

Reduced-rate shipping

Career opportunities

On-the-job training

Learning resources

Job summary

NLB FedEx Express Netherlands B.V. in Elst, Gelderland, is seeking an Operations Support Agent to join our team. You will handle urgent package routing, respond to shipment-related calls, and assist with tracking and data entry.

In a fast-paced environment with tight timelines, you will collaborate with peers and managers across stations. We offer training, learning resources, and career development within FedEx’s global network.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Good communication and social skills

Ability to work in a fast-paced env

Time management with attention to deta

Job description

NLB FedEx Express Netherlands B.V. in Elst, Gelderland, is seeking an Operations Support Agent to join our team. You will handle urgent package routing, respond to shipment-related calls, and assist with tracking and data entry.

In a fast-paced environment with tight timelines, you will collaborate with peers and managers across stations. We offer training, learning resources, and career development within FedEx’s global network.