Logistics Customer Service Coordinator

DHL Supply Chain; Eindhoven; On-site; Confidential; Full time

Benefits offered by this job

Travel allowance

8% holiday allowance

25 vacation days

Vitality budget

Discount platform

Great Place to Work

Job summary

DHL Supply Chain Eindhoven is seeking a Customer Service Coordinator who keeps an overview, supports colleagues and ensures operations run smoothly. You will act as a key contact within the team, coordinating tasks and maintaining daily communication with customers about shipments and issues.

We offer a full‑time 40‑hour week, a CLA 7 salary (€2,753–€3,420 gross/month with growth to €4,088), travel allowance, 8% holiday pay, 25 vacation days (39 in some cases), a vitality budget and access to

Qualifications

• Several years of experience as a Customer Service Agent or in a similar role.
• At least MBO-level working and thinking ability.
• Good communication skills in English, both verbally and in writing; Dutch is a plus.

Responsibilities

• Coordinating and guiding colleagues without having formal managerial responsibility
• Coordinating tasks within the team
• Maintaining daily contact with the customer regarding shipments, order issues, warehouse transport and relationship management
• Handling various administrative tasks

Skills

Customer Service

Communication

English (written & spoken)

Dutch (plus)

Education

MBO level education

Job description

DHL Supply Chain Eindhoven is seeking a Customer Service Coordinator who keeps an overview, supports colleagues and ensures operations run smoothly. You will act as a key contact within the team, coordinating tasks and maintaining daily communication with customers about shipments and issues.

We offer a full‑time 40‑hour week, a CLA 7 salary (€2,753–€3,420 gross/month with growth to €4,088), travel allowance, 8% holiday pay, 25 vacation days (39 in some cases), a vitality budget and access to