Customer Service Coordinator

DHL Supply Chain; Eindhoven; On-site; Confidential; Full time

Benefits offered by this job

Travel allowance

8% holiday allowance

25 vacation days

Vitality budget

Discount platform

Great Place to Work

Job summary

DHL Supply Chain Eindhoven is seeking a Customer Service Coordinator who keeps an overview, supports colleagues and ensures operations run smoothly. You will act as a key contact within the team, coordinating tasks and maintaining daily communication with customers about shipments and issues.

We offer a full‑time 40‑hour week, a CLA 7 salary (€2,753–€3,420 gross/month with growth to €4,088), travel allowance, 8% holiday pay, 25 vacation days (39 in some cases), a vitality budget and access to

Qualifications

• Several years of experience as a Customer Service Agent or in a similar role.
• At least MBO-level working and thinking ability.
• Good communication skills in English, both verbally and in writing; Dutch is a plus.

Responsibilities

• Coordinating and guiding colleagues without having formal managerial responsibility
• Coordinating tasks within the team
• Maintaining daily contact with the customer regarding shipments, order issues, warehouse transport and relationship management
• Handling various administrative tasks

Skills

Customer Service

Communication

English (written & spoken)

Dutch (plus)

Education

MBO level education

Job description

Are you organised, proactive and good at keeping an overview? As a Customer Service Coordinator, you support your colleagues, coordinate daily tasks and help keep operations running smoothly.

What We Offer

• A full-time position of 40 hours per week during daytime hours
• Salary in CLA 7: between €2.753 and €3.420 gross per month based on 40 hours, with growth opportunities up to €4.088 depending on experience
• Travel allowance
• 8% holiday allowance
• 25 vacation days, with the option to increase this to 39 days for a full-time position
• Vitality budget that you can use for, for example, a gym membership, coaching or personal development
• Benefits at Work discount platform, offering discounts on days out, gadgets and more
• The opportunity to work for the world's leading logistics service provider and a Great Place to Work

Your role

As a Customer Service Coordinator, you are always there to support your colleagues. They can rely on you, and you are an important point of contact within the team. You maintain an overview of what is happening within the team, coordinate tasks and make sure everything runs as smoothly as possible.

• Coordinating and guiding colleagues without having formal managerial responsibility
• Coordinating tasks within the team
• Maintaining daily contact with the customer regarding shipments, order issues, warehouse transport and relationship management
• Handling various administrative tasks

What You Bring

• Several years of experience as a Customer Service Agent or in a similar role
• At least MBO-level working and thinking ability
• Good communication skills in English, both verbally and in writing. Dutch is a plus
• Available to work full-time and flexible regarding working hours
• You are flexible, driven, responsible, accurate, proactive and positive

Your team & DHL Supply Chain Eindhoven

At DHL Supply Chain, we are committed to providing smart logistics solutions for our customers and building strong teams. Within our organisation, you have the freedom to be yourself, develop your skills and take initiative. Your ideas can make a real difference.

This DHL site is the customer’s most important distribution hub worldwide. On a typical day, more than 300 colleagues work together here to deliver the best possible service to end customers from Eindhoven.

The customer operates a complex spare parts operation with multiple logistics flows. This requires flexibility, creativity and a strong focus on continuous improvement.

Inclusion & Diversity

At DHL, we believe in equal opportunities. We assess candidates based on who they are and what they can do, regardless of background, origin or preferences.

Don't meet all the requirements but still see yourself in this role?