(Local) Support Engineer

Valid Netherlands; Den Haag; On-site; EUR 30,132 - 39,060; Full time

Benefits offered by this job

Leased car

Training budget

Laptop and supplies for remote work

Job summary

Valid Netherlands is seeking a Support Engineer to act as a technical expert resolving hardware and software issues. This role requires strong communication skills and a technical background for client support both onsite and through a service desk.

The ideal candidate holds an MBO education and has experience in IT service desk roles, with proficiency in Office 365 and Windows 11.

Benefits include a competitive salary range, a leased car, and training budget for further development.

Qualifications

• MBO education focused on IT, level 3 or 4.
• Experience in IT service desk or local on-site support.
• Strong knowledge of Office 365 and Windows 11.

Responsibilities

• Resolve hardware and software issues for end users.
• Deliver and install hardware while providing ongoing support.
• Build and maintain strong client relationships through regular meetings.

Skills

Problem-solving skills

Client relationship management

Knowledge of Office 365

Fluency in Dutch

Good command of English

Education

Completed MBO education (level 3 or 4), IT-related

Tools

Hardware troubleshooting tools

Windows 11

Smartphones

Job description

Job Overview

As a (Local) Support Engineer you are the go‑to expert for resolving hardware and software‑related issues. You will work onsite at client locations in the central Netherlands region and remotely via a service desk, delivering and installing hardware, providing support, and working closely with the client team to ensure optimal service.

Responsibilities

• Resolve hardware and software issues for end users.
• Deliver, install, and support hardware.
• Provide on‑site support and remote assistance through the service desk.
• Build and maintain strong client relationships and attend regular meetings.

Benefits

• Salary between €2,700 and €3,500, based on experience.
• A leased car.
• A training budget for technical and personal development.
• Laptop and other supplies to work anywhere.
• Teamwork and shared passion supporting technology integration.

Qualifications

• Completed MBO education (level 3 or 4), IT‑related.
• Experience in a similar role, either on an IT service desk or in a local on‑site support function.
• Knowledge of Office 365, Windows 11, smartphones and hardware.
• Fluent in Dutch and good command of English.