Learning Operations Specialist

Rituals; Amsterdam; On-site; EUR 52,000 - 78,000; Full time

Job summary

Rituals is seeking a Learning Operations Specialist to join the Learning Design & Operations team in Amsterdam. You will help ensure our learning platforms run smoothly, support adoption, and drive continuous improvement across our global Retail learning landscape.

In this role you will manage LMS setups, user access, course configurations and governance, while collaborating with HR, Tech & Data, and external vendors to optimize processes, reporting and platform enhancements.

Responsibilities

• Learning setup & Operations: Manage LMS setup and related learning technologies, courses, journeys, sessions, audiences, user access, permissions and platform configuration.
• User Support & Stakeholder Management: Act as a key contact for local training teams and stakeholders, coordinate issue resolution with Tech & Data teams and external vendors.
• Reporting & Learning Insights: Support collection, analysis and reporting of learning data, learner engagement and platform usage; translate insights into action.

Job description

You are all about enabling learning at scale

Do you get energy from creating structure, simplifying processes and improving the way people learn? Are you passionate about learning technology and do you enjoy balancing operational excellence with continuous improvement? Then this could be your next challenge.

At Rituals, continuous learning is an essential part of our culture. We believe that every employee should have access to learning experiences that help them grow professionally and personally. To support this, we are continuously evolving our learning ecosystem, technologies, and ways of working.

As a Learning Operations Specialist within the Learning Design & Operations team, you play a key role in ensuring our learning platforms, tools, processes and reporting support the needs of the business today and tomorrow. You help create a seamless user experience while supporting the growth of our global Retail learning landscape.

You combine operational excellence with a continuous improvement mindset. While ensuring our learning platforms run smoothly, you also identify opportunities to optimize processes, improve reporting, enhance adoption and support future developments across our learning technology ecosystem.

In this role, you will:

Learning setup & Operations

• Support the day-to-day management and administration of our Learning Management System set-up and related learning technologies in liaison with our HR and Tech & Data teams.
• Manage courses, learning journeys, sessions, audiences, user access, permissions and platform configuration.
• Ensure learning content is correctly published, maintained and accessible for all target audiences.
• Maintain operational processes, governance and documentation to ensure consistency across markets.
• Support new market launches, audience differentiation and platform implementations.
• Identify opportunities to optimize learning operations, simplify processes and improve user experience.
• Support platform enhancements, releases, roadmap initiatives, implementations and testing activities.
• Gather feedback from users and stakeholders and translate findings into actionable recommendations.
• Support relationships with external learning technology vendors, monitor service quality and platform performance, and help evaluate new tools and technologies that support our learning strategy.
• Stay informed on learning technology trends and best practices and proactively share ideas with the team.

User Support & Stakeholder Management

• Act as a key contact for local training teams and business stakeholders regarding learning platform questions and requests.
• Coordinate issue resolution with Tech & Data teams and external vendors.
• Support training and onboarding of power users and local learning teams.
• Build strong relationships with internal stakeholders to understand needs and identify improvement opportunities.

Reporting & Learning Insights

• Support the collection, analysis and reporting of learning data and platform metrics.
• Create and maintain recurring reports on learner engagement, completion rates and platform usage.
• Generate insights that contribute to measuring learning effectiveness and business impact.
• Identify trends and opportunities to improve learner adoption and experience.