Learning & Development Specialist

JP Gray; Amsterdam; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working possibilities

Global retail organisation

Career development support

Job summary

JP Gray is seeking a Learning Operations Specialist to manage end-to-end learning programme operations across an international retail environment. You will collaborate with L&D, HR, and external partners to ensure high-quality delivery and accurate reporting.

Based in the Amsterdam area with hybrid working options, this role requires 2–5 years in learning operations, strong organisational skills, and a proactive mindset to drive learner engagement and programme success.

Qualifications

• 2–5 years of experience in Learning Operations or related field.
• Bachelor's degree or equivalent experience.
• Strong organisational and planning skills.
• Ability to manage multiple priorities and deadlines.
• Excellent stakeholder management and communication skills.
• High attention to detail with strong follow-through.
• Experience in a fast-paced, international environment.
• Proactive, flexible, and solution-oriented mindset.

Responsibilities

• Coordinate end-to-end learning programme operations.
• Manage schedules, communications, logistics, and programme administration.
• Support virtual and in-person learning events.
• Maintain programme calendars and milestones.
• Produce attendance, forecasting, and performance reports.
• Partner with HR, L&D teams, and business stakeholders.
• Coordinate with external vendors and training providers.
• Support programme delivery and learner engagement initiatives.
• Facilitate webinars and virtual learning sessions.
• Monitor participation data and learner feedback.
• Manage courses and assignments within learning management systems.

Skills

Learning operations

Program coordination

Stakeholder management

Communication

Attention to detail

International environment

Time management

Education

Bachelor's degree or equivalent

Tools

Workday Learning

LMS

MS Office

Teams

Zoom

Campaign Monitor

Power BI

Job description

Learning Operations Specialist

Location: Amsterdam Area Hours: 40 hours per week Contract: 12 months Languages: English required

About the Role

Our client is a leading international retail organisation with a strong focus on employee development, operational excellence, and creating exceptional customer experiences. As a Learning Operations Specialist, you will play a key role in ensuring learning programmes are delivered smoothly, consistently, and at the highest quality level. You will work closely with Learning & Development teams, business stakeholders, facilitators, and external partners to coordinate learning initiatives that support employee growth across the organisation. This role combines programme coordination, stakeholder management, reporting, communication, and operational excellence within a dynamic international environment.

What You'll Do

• Coordinate end-to-end learning programme operations
• Manage schedules, communications, logistics, and programme administration
• Support virtual and in-person learning events
• Maintain programme calendars and key milestones
• Produce attendance, forecasting, and performance reports
• Partner with HR, Learning & Development teams, and business stakeholders
• Coordinate with external vendors and training providers
• Support programme delivery and learner engagement initiatives
• Facilitate webinars and virtual learning sessions
• Monitor participation data and learner feedback
• Manage courses and assignments within learning management systems

What You Bring

• 2-5 years of experience in Learning Operations, Training Coordination, HR Operations, or a similar environment
• Bachelor's degree or equivalent experience
• Strong organisational and planning skills
• Ability to manage multiple priorities and deadlines simultaneously
• Excellent stakeholder management and communication skills
• High attention to detail and strong follow-through
• Experience working in a fast-paced, international environment
• Proactive, flexible, and solution-oriented mindset

Nice-to-Have Skills

• Experience supporting international learning programmes
• Learning Management System (LMS) experience
• Reporting and dashboard creation
• Data analysis and forecasting
• Event coordination experience
• Vendor management experience
• Budget tracking and administration

Systems & Tools

• Workday Learning (preferred)
• Learning Management Systems (LMS)
• Microsoft Office Suite
• Microsoft Teams
• Zoom Webinar
• Campaign Monitor
• Power BI (preferred)

Benefits & Perks

• Opportunity to join a globally recognised retail organisation
• International and collaborative working environment
• Exposure to large-scale learning and development programmes
• Career growth and development opportunities
• Hybrid working possibilities
• Competitive salary and benefits package
• Ongoing professional development support