L2 IT Support Engineer NL

Excis Compliance; Kruiningen; On-site; EUR 36,000 - 48,000; Full time

Job summary

Excis in Kruiningen, Netherlands is seeking a Desktop Support Technician to provide onsite and remote support for Windows, macOS, printers, and Office apps. You will manage hardware lifecycle and assist new hires, ensuring excellent end-user assistance in a fast-paced enterprise.

Requirements include 3–5 years in IT/Desktop Support, strong Windows/macOS knowledge, asset management experience, and strong customer service.

Qualifications

• 3–5 years of IT/Desktop Support experience in an enterprise or Help Desk environment.
• Strong knowledge of Windows, macOS, Microsoft Office, imaging, and basic networking concepts.
• Experience with hardware deployment, asset management, inventory control, remote support, and Help Desk operations.
• Excellent customer service, communication, troubleshooting, organizational, and multitasking skills.
• Certifications such as CompTIA A+ or MCP are preferred.
• Willingness to work extended hours or modified schedules when required.

Responsibilities

• Provide onsite and remote desktop support for Windows laptops/desktops, Mac devices, printers, and Office apps.
• Manage hardware lifecycle activities including imaging, asset tagging, inventory, warranty repairs, data backup coordination, depot services, spare parts management, and onboarding support.
• Handle service requests and incidents through the ticketing system, coordinate with internal teams and external vendors, support VIP users, maintain inventory reports.

Skills

IT/Desktop Support

Windows & macOS

Customer service

Troubleshooting

Job description

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN IN KRUININGEN, NETHERLANDS!

Excis is a global IT support leader driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to provide hardware and software support, manage IT assets, and deliver outstanding technical assistance to employees and new hires in a fast-paced enterprise environment.

• Clients in 190+ Countries
• 6,000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and growth-oriented culture where individual achievements drive team success. Join Excis and build your career while working with cutting-edge technologies and enterprise customers.

What You'll Do

• Provide onsite and remote desktop support by installing, imaging, configuring, and troubleshooting Windows laptops/desktops, Mac devices, printers, mobile devices, and Microsoft Office applications while ensuring excellent end-user support.
• Manage hardware lifecycle activities including hardware refreshes, asset tagging, inventory management, warranty repairs, data backup coordination, depot services, spare parts management, and onboarding support for new employees.
• Handle service requests and incidents through the ticketing system, coordinate with internal teams and external vendors, support VIP users, maintain inventory reports, and ensure all work complies with company standards and service expectations.

Requirements

What You Need

• 3–5 years of IT/Desktop Support experience, preferably within an enterprise or Help Desk environment.
• Strong knowledge of Windows, macOS, Microsoft Office, Windows 10 imaging, printer support, and basic networking concepts such as TCP/IP, Windows Networking, and Ethernet.
• Experience with hardware deployment, asset management, inventory control, remote support, and Help Desk or Service Desk operations.
• Excellent customer service, communication, troubleshooting, organizational, and multitasking skills, with the ability to prioritize competing requests.
• CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are preferred.
• Willingness to work extended hours or modified schedules when required to support planned activities or emergency situations.

Benefits

Why Join Us?

At Excis, your work has a direct impact on delivering exceptional IT services to global enterprise clients. We offer a collaborative environment, continuous learning opportunities, competitive compensation, and the chance to grow your career with one of the world's leading IT support organizations.