Desktop Support Engineer | Hexowa Technologies Ltd | Hengelo, Netherlands

Tech Junction Ltd; Hengelo; Remote; EUR 45,000 - 60,000; Full time

Job summary

Hexowa Technologies Ltd in Hengelo, Netherlands is seeking an experienced Desktop Support Engineer to join our enterprise IT team on a full-time, on-site basis. You will troubleshoot hardware and software, manage user accounts, deploy secure endpoints, and support day‑to‑day office IT operations.

You will collaborate with regional IT infrastructure squads, maintain documentation, manage IT assets, and ensure endpoint security and patch management.

Qualifications

• Bachelor's degree in a technical discipline.
• Experience in Desktop/IT Support or End-User Computing.
• Strong hardware/software troubleshooting skills.
• Excellent communication and customer-facing skills.
• Dutch language proficiency at B2 level (written and spoken).
• Valid work authorization for the Netherlands.

Responsibilities

• Provide desktop and IT support for hardware, software, networking, and peripherals.
• Troubleshoot hardware failures and OS/software issues on Windows, macOS, and Linux endpoints.
• Administer user accounts, password resets, and directory services integration.
• Configure and maintain laptops, desktops, mobile devices, VoIP desk phones, and printers.
• Maintain logs, knowledge base, assets, and ticket records.
• Coordinate with network, security, and IT infrastructure teams.
• Ensure endpoint security baselines and patch management.
• Deliver strong customer service to staff across departments.

Skills

Desktop Support

End-User Computing

Troubleshooting

Customer-facing support

Dutch B2 proficiency

Work authorization NL

Independent problem-solving

Education

Bachelor's degree in Computer Science/IT/CE or related

Job description

Position Summary:

Hexowa Technologies Ltd is actively seeking an experienced, high-caliber, and customer-focused Desktop Support Engineer to join our growing enterprise team in Hengelo, Netherlands on a full-time permanent (FTE) basis. In this critical IT support role, you will be responsible for troubleshooting hardware and software issues, maintaining workplace technology, supporting users, and ensuring smooth day-to-day office IT operations. You will leverage your strong technical background, problem-solving aptitude, and mandatory Dutch language proficiency (B2 Level) to deliver exceptional service. This opportunity offers competitive compensation, professional growth prospects, and dynamic engagement within a leading global technology enterprise.

Detailed Job Description:

As a Desktop Support Engineer supporting enterprise IT operations in Hengelo, Netherlands via Hexowa Technologies Ltd, you will take full operational, tactical, and technical ownership of end-user computing support, ticket resolution, and hardware/software maintenance. Your day-to-day responsibilities include resolving desktop and laptop hardware failures, troubleshooting operating systems and productivity applications, managing user accounts, and deploying secure endpoints. You will collaborate closely with regional IT infrastructure squads, maintain meticulous technical support documentation, and ensure that all workplace technologies run seamlessly. Furthermore, you will manage IT asset inventories, configure network peripherals, and provide prompt on-site technical assistance to staff.

Key Responsibilities:

• Provide prompt, professional desktop and IT support for hardware, software, networking, and peripheral issues in Hengelo.
• Troubleshoot, diagnose, and resolve complex hardware and software failures across Windows, macOS, and Linux endpoints.
• Administer user account provisioning, password resets, access permissions, and directory services integration.
• Configure, deploy, and maintain corporate laptops, desktops, mobile devices, VoIP desk phones, and printers.
• Maintain meticulous IT support logs, knowledge base documentation, asset inventories, and service ticket records.
• Coordinate seamlessly with network administrators, security teams, and global IT infrastructure squads.
• Ensure strict adherence to corporate IT security baselines, endpoint protection standards, and patch management.
• Deliver exceptional customer service and technical guidance to internal staff members across all departments.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline.
• Proven professional working experience in Desktop Support, IT Support, or End-User Computing environments.
• Strong, hands-on troubleshooting skills for hardware components, operating systems, and productivity software.
• Excellent interpersonal communication and customer-facing support skills.
• Mandatory Dutch language proficiency at B2 Level (written and spoken) for local stakeholder communication.
• Valid work authorization for the Netherlands (mandatory requirement for employment).
• Strong analytical problem-solving abilities and capacity to work independently in a fast-paced office.

Nice-to-Have Skills:

• Professional IT support certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
• Experience managing endpoints using enterprise endpoint management platforms (e.g., Microsoft Intune, SCCM, Jamf).
• Familiarity with Active Directory, Microsoft Entra ID, and Office 365 administration.
• Prior working experience in international technology or consultancy enterprises across the Netherlands.

Application Information:

• Recruiter: Hexowa Technologies Ltd Human Resources & Talent Acquisition Division
• Contact Name: Nadeem Ahmad Rind (Talent Acquisition Manager)
• Email: [e-mail]
• Phone: [phone]
• Application URL: https://hexowa.com
• Salary/Rate: Market Competitive / FTE Enterprise Package
• Deadline: Urgent Hiring (Open until filled)
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time (FTE) On-Site (Hengelo, Netherlands)

Recruitment Pro Tip:

When applying for this Desktop Support Engineer position at Hexowa Technologies, ensure your CV explicitly highlights your Dutch B2 language proficiency, your valid Netherlands work authorization, and your hands-on hardware/software troubleshooting background.