IT Support Specialist _ Netherlands

Bcic Swiss Gmbh; Amsterdam; Hybrid; EUR 30,000 - 48,000; Full time

Job summary

BCIC Swiss GmbH is seeking an IT Support Specialist to join their Best Connect International Company team in the Netherlands on a full-time, onsite basis. You will deliver 1st and 2nd line support to end users, troubleshoot hardware, software, and network issues, and assist with Windows and Microsoft Office environments.

The role requires several years of IT user support experience, strong hardware/software knowledge, and the ability to work independently onsite.

Qualifications

• Residing in the Netherlands and eligible to work locally
• Valid Netherlands work permit/authorization
• Fluent in local language and proficient in English
• Several years of experience in IT user support or service desk environments
• Strong knowledge of IT hardware, software, and troubleshooting
• Ability to work independently and professionally in an onsite environment

Responsibilities

• Provide 1st and 2nd level onsite IT support to end users
• Troubleshoot hardware, software, and network connectivity issues
• Install, configure, and support Windows operating systems and Microsoft Office applications
• Support business applications and IT-related user issues
• Configure and troubleshoot printers, peripherals, laptops, and desktops
• Perform preventive maintenance and basic remedial troubleshooting
• Maintain accurate ticket documentation and provide timely status updates
• Coordinate with internal teams and third-party vendors when required
• Support network, server, telecom, and other IT environments as needed

Skills

Troubleshooting

Problem Solving

Help desk & ticketing

Windows support

macOS support

Basic Networking

Tools

Microsoft Office

Job description

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full Time |On-site) "IT Support Specialist" in Netherlands

Responsibilities

• Provide 1st and 2nd level onsite IT support to end users
• Troubleshoot hardware, software, and network connectivity issues
• Install, configure, and support Windows operating systems and Microsoft Office applications
• Support business applications and IT-related user issues
• Configure and troubleshoot printers, peripherals, laptops, and desktops
• Perform preventive maintenance and basic remedial troubleshooting
• Maintain accurate ticket documentation and provide timely status updates
• Coordinate with internal teams and third-party vendors when required
• Support network, server, telecom, and other IT environments as needed

Requirements

• Currently residing in Netherlands .
• Valid Netherlands work permit/authorization .
• Fluent in Local language and good communication skills in English
• Several years of experience in IT user support or service desk environments
• Strong knowledge of IT hardware, software, and troubleshooting
• Ability to work independently and professionally in an onsite environment